DELLA 27K BTU ODU 2 Dual Zone 18000 18000 BTU Wifi Mini Split Air Conditioner & Heat Pump Work with Alexa 19 SEER2 208-230V Cools Up to 2000Sq.Ft Multi Zone Ductless Pre-Charged,16ft Installation Kits

Great unit, easy install. You can hire a HVAC company to come pull a vacuum or order a vacuum pump and gages here on Amazon for $100-$150. Unit is precharged and you only have to pull vacuum on the line sets and head units. I've had this unit installed and running for a year now. The heat works great all the way to 6 degrees Fahrenheit out doors. Cooling works great even on 100+ degrees days.the unit is also very efficient as my power bill over all has averaged $40 less each month since install.

Installed this unit in a rental a couple months ago. We live in the northeast so we have extreme temperature both hot and cold. Even when the temperature was around zero Fahrenheit, this unit still kept the apartment at 74° with no problem. It wasn’t difficult to install. We did have a professional come and take care of the refrigerant. We are happy with the purchase.

Great system. No complaints. Can be a DIY install , but will need an electrician and HVAC technician to complete install. Love the remote controls. Compared to prices in US, price is great. Same item in Mexico is 3 times cheaper, but with no logistics.

This is a great product with wonderful functionality. It was easy to install. The noise level is quiet. The temperature control is the best feature ever… we can turn it on from home before we travel to the lake a house via an app! The weather was freezing and it kept the place warm!For peace of mind we did vacuum the system down, so you will need gages and a vacuum pump. My brother-in-law helped me.

Installation was simple and the final product was very easy to use.

We some how received a heat pump with 3 hook ups. Good thing we did as the top one was all messed up. You could only have one pump at a time on and it would freeze up in a short period of time. We hired a second person to check it out and found out that the top pump wasn't working properly.(wasn't wired right) This man spent 6 hrs trying to figure it outSo therefore he hooked up the 3rd pump at the bottom and its worked just fine ever since. Thank goodness. Both of the men who installed it said the the directions were easy to follow. Not sure about the efficiency because I don't have anything to compare it to. Noise level is fairly quiet. We do love it now that it running right.

The media could not be loaded. Very impressed with this until. It only came with 16' lines. It doesn't come with a condensate pump or have room in unit to place one. I ordered seperate pumps as my install required pumping the water that drains from head unit into attic to then drain out of house via 3/4" pvc line. I also had to run my lines through attic as I placed my head units on interior walls.This unit heat, cools and dehumidifies, very quickly. My home is nearly 2k ft and this 27k unit moderates the Temps with ease.If unit is placed in Central location, it seems to circulate air with ease and even into 3 bedrooms, when I just have unit installed in the hallway. Love it!Wish the instructions were better...yes you need a hvac tech or tool to vacuum lines before releasing refrigerant from condenser unit.

Best investment ever!!