CasioMen's Digital Quartz Watch with Resin Strap TRT-110H-1A2VCF

The media could not be loaded. Arrived on time and packaging was not damaged. However the item itself is defective. The adjust button won't work no matter how hard you press, which means the watch is useless. It won't allow us to change the time nor set alarm. Stuck on the wrong time (in timezone/date-time that it came in during shipping.No option for replacement available on the amazon process only refund shipping option provided. Can't get thru to Amazon advisor either as the customer service line only provides a bot on call that won't understand my request for replacement and tech. support.We are die hard Casio fans, so absolutely gutted that this anniversary gift for husband, just in time before we go on a holiday will now no longer be sorted in time.