ROCKWELL 350DDUC, 5 Star, Convertible GREEN Deep Freezer, Double Door, with 10 yrs. Warranty on Cooling Coil and Upto 53% Power Saving

Good Product

timely delivery

The first freezer that arrived was not working properly. I received a replacement piece and i am satisfied with my investment.First and foremost, the spacious interior provides ample room for all my frozen goods, from bulk groceries to meal prep items.In terms of performance, the Rockwell seems to be working well. It has maintained a consistent temperature throughout, ensuring that my food stays frozen at the optimal level. I am still curious about the energy efficiency, looking forward to monitor this.I also want to highlight the excellent customer service we received from Ramesh of Rockwell. His assistance in the replacement process was prompt and professional, further enhancing my overall satisfaction with the product.

Great and fast cooling

The deep freezer is producing a lot of ice. I have asked the company to service it but they didn’t manage to fix it, worse the service guy switched off the freezer spooling everything inside.I complained about the service and asked that someone else should come but nobody did.There is so much ice inside now that it’s is not possible to close the deep freezer proper.

I was using the 550 litre rockwell green freezer for my home with extended family for the past 2 yrs which was very energy efficient.it was slightly big for my home use hence I sold it and bought this product 250 GFR. (As I felt rockwell is currently the most efficient freezer with longest warranty Service)The very next day after delivery i got a call from Mrs Lavanya whether I could install it properly and was it functioning well. Unfortunately on day4 the cooler stopped cooling. I rang up Lavanya and she registered a complaint. Within 24hrs the kochi office contacted me and sent a service guy. He told the coolant gas was empty and filled it.We were upset as the freezer stopped working. We asked for a replacement as the seller replacement was only for 7 days ,provided the rockwell Service agent gave a "not working "certificate.Mr.jineesh from rockwell kochi reassured me that the problem is solved and no more worries.he told even if something goes wrong beyond 7days also , they will make sure it is replaced.Again it stopped working after 3 days.Again Mr Jineesh was contacted and Service guy arrived with the coolant gas and filled again.This time I was disappointed spoke to Mr Jineesh who agreed to give "defective product" certificate and i escalated the issue to Mr Prem of head office .Mr Prem and Mr Jinnesh both convinced the higher authorities to give me replacement which arrived with 3-4days and is doing a good job for past 1 week..The problem is likely not because of "defective product " or poor qualitycheck but probably some welded pipes would have broken during transportation .I am impressed by the after sales Service of rockwell..I would buy rockwell in future and recommend to u all

Rock well fridges are very good and their service is also very good. Thank you very much to Rock well for solving my problem and giving me a new fridge in place of the damage that was in the product at the time of delivery. In which Raghavendra sir of rock well helped me thank you

Good packingGood workNo scratch