NGTeco Cloud Time Clock, Upgraded TC1 Remote Control 2.4GHz WiFi Time Card Machine for Small Business with Software & App for iOS/Android, Includes 5 RFID Cards No Monthly Fees

Joseph was good help in set up the device

Mr. JOHN provided excellent service from start to finish. He was professional, punctual, and very knowledgeable about the system. He took the time to explain everything clearly and made sure the setup was completed properly and working as expected before leaving.What stood out most was his attention to detail and willingness to answer questions without rushing. His communication was clear, and the entire process was smooth and stress-free. I would confidently recommend Mr. JOHN to anyone looking for reliable and professional service.

Was having some issues getting this to work correctly. But Ray in CS helped me out immensely. Now our sheets are right and people are getting paid correctly. Awesome service.

The system is very difficult to set up. You setup your organization, sites, zones, departments, then add the user, add a timesheet, then assign the user to the timesheet, and assign the user to the device before the employee can clock in. This must be done for each “shift” your employees have. If you have a typo, and already saved the information, you must start all over again.The time clock is pretty much plug n play. However, it does not stay connected to the network. You must be on the same network as the timeclock to register your employees. I also found it difficult to create an admin user for security reasons. By default, employees have access to the time clock settings, employee management, and attendance records unless an admin user is created. There are not clear steps on how to create this admin user account.There is only one report that you can export for payroll, and it cannot be filtered out by employee, site, zone, or department. It is difficult to see the total hours worked by each department/zone/site.If you are looking for a time and attendance system for your small business I would recommend investing in another product. It is not user friendly and takes too long to get up and running for payroll.

James nice product or nice service

Excellent Time Clocks & Outstanding Customer Service!This is the second time clock I’ve purchased from this company, and once again, I’m extremely satisfied. Their time clocks are user-friendly and straightforward to set up—even for someone like me who isn’t tech-savvy. While I initially found the setup a bit challenging, the company’s outstanding customer support has always made the process smooth.Today, I had the pleasure of being assisted by Joseph, a fantastic representative who walked me through every step with patience and expertise. His help was invaluable, and I truly appreciate his dedication to ensuring everything worked perfectly.The level of customer service this company provides is exceptional, and it’s one of the many reasons I continue to trust their products. If you’re looking for a reliable time clock with top-notch support, I highly recommend them!

The timeclock works well, easy to enter new staff, facial recognition works every time but the attendance software is not as good as the Time and Attendance clock we had previously. I did not go with them because I wanted the facial recognition. The prior machine had an actual attendance report for each employee and I entered the start date of the payroll and never entered a date again - this program sends all of the data to excel for you to sort and filter yourself. I preferred for it to be done for me. The instruction for setting up the time clock was easy but setting up the timesheet, schedules and shift was difficult with little instruction - One saving grace is their fabulous support team - I have spoken to several in the past 2 months, most recently Joseph, he was pleasant, knowledgable and sooo helpful!

Joseph did a great job on supporting my device.

Clock completely shut down twice now, only about 6 months old. First time it rebooted it wont let admin access it had to call support to get it rebooted remotely by them. Just shut down again a couple weeks later. Says Admin "access denied" even though admin acess is set up online. Will need to retrieve it from site and have to get it rebooted again. Which means manual sign ins for a few days. Defeats the purpose of remote access as payroll is off site.