M9 4G Rugged Basic Phone, Large Button Mobile Phone for Seniors, IP68/IP69K Waterproof, Drop-Proof, Fonts, Fast Dialling, 3 Card Slots, FM Radio, Torch, 1000 mAh Battery

The phone worked only 1 day and the product is useless

Decent

In my continuing quest to avoid the 24/7 connectivity and instant answers a Smartphone provides, I bought this phone as a replacement for my weeny Nokia. It's nice to have a phone which is a bit more substantial and weighty. I live in a very rural and hilly area and intitally I did have a problem with the 4g signal - once I switched the network type to 3g/2g Dual Mode I got a far better signal - 4 bars rather than 1 to 2! I did this by Settings / Connections / Network Type / 3g 2g Dual Mode. Lovely and clear now for me and for people I call. This phone is very easy to use and is just right as a tool for calls and texts.

The instruction manual that came with this phone was generic rather than specifically for the model, and was so scant in information that it is hardly worth the paper it is printed on! The phone's menus are not self explanatory or intuitive, and are peppered with jargon which makes the functions indecipherable. It might be a good phone given a proper instruction manual to show me how to access its function: as it is, it is virtually useless. (Edit: a friend who uses a smartphone suggested that this phone looks to have been back engineered from smartphone tech, and its use is intuitive and simple for anyone accustomed to smartphones, but not for the elderly/techno-averse consumers at whom much of the marketing spiel is aimed!) I have trawled the manufacturer's website looking for customer service, or a way to order a proper user manual, however their website only offers merry-go-rounds that invite me to contact customer service but never provide a working link to said customer service, every link only leads to more invitations to contact customer service, or to look at adverts for the product I just bought! Not a good buy unless you are, or have, a smartphone savvy youngster who can explain how to use it.

Good price, does what it needs to

Solid phone which works and has some great features, however with time the buttons don't always work, and the call sound quality can be low. Good as a spare or emergency phone.