CapTel 2400iSPNBT Captioned Telephone, Hearing Impaired Phones, Volume Control with up to 40dB Amplification Gain, Large Touch Screen Display, Wi-Fi Capable, Answering Machine & Speakerphone

Bigger than I expected which is great for my 97 year old mom. Regular phone she could not hear on. This new one is perfect She can hear clearly and also read. Messages that are also saved in text if she needs to reread. Ringer loud which is perfect for her. Easy setup. Had my grandson do it , contacts in phone for easy dial. So glad I ordered highly recommend if you have loved one with poor hearing In setting we opted for auto which has worked out great it is very easy for her to operate and answer

I had no idea that phones like this exist. It is the best thing I ever discovered and bought via Amazon. Easy to set up and use. The captions are saved for later use if needed. Voice mail is also built into the phone without any need to setup. If call is not answered it is automatically transfered to voice mail with messages converted to text and saved. Six volume levels for both regular receiver and speaker. Be aware that you must register and certify a hearing loss before this phone will provide closed captions.

Set up takes a little thinking. You definitely need a landline or ethernet connection. Does not work by WIFI alone. Most depends on whether my 94 year old father in law can remember what to do. Caption print out has very little lag. Not necessary to go through the operator, auto caption is fine. Audio seems to be clear on both ends. No unecessary features to clutter its operation. Ringer can be loud enough to wake the dead and can be adjusted. Customer support is very good if you need set up or operation help. For this price it's a good usable aid for the hearing impaired.

This was a gift for someone who can not wear hearing aids and has severe difficulty hearing. This product has been a link back to communicating with people. At 85 he doesn’t want to learn confusing technology and this product was a breeze for him to set up and use. The customer service was outstanding in getting us over a hurdle which required us to reset our router after using an incorrect password. After that, everything went smoothly and the options are great for adjusting sound tone and volume. Everything about this phone is exactly what he needs. I didn’t attempt to get this for free under one of the special programs and I am just glad he is so happy with this very stylish and functional means of communication.

The sound on this caption phone is excellent. In order to have a perfect readout, since the words are typed by a person listening to the conversation, a court reporter would be necessary and, I am sure, prohibitively expensive. As it is, the words are not always accurate and come up rather slowly, but it is better than nothing, by far. For the price (or free, if you want to go to the trouble to get a note from an audiologist), it is worth it.By the way, the answering machine part of it is excellent.

Wonderful phone. Works great and looks great !

I had this phone sent to my father who is very hard of hearing but does not go to doctors so he does not have a hearing aid or a diagnosis. He returned the phone saying that he has to be “certified” hearing impaired or he would be arrested for using this phone. I saw one reference in the description to contacting the FCC but nothing mentioned about this restriction. Is this true? And if so, please make that clear in your advertising. My parents have already returned the phone.**Update - at the same time I purchased one for my father I also purchased one for my mother in law who was living in assisted living. She had hearing aids and a diagnosis, however the phone would not connect with the internet there. I contacted the company's customer service. They did try but didn't have any idea how to resolve the problem. I had them work with the technology person with the residence's administration. They were also unsuccessful. If you are reading this because you have someone who needs a captioned telephone and does have hearing aids - I recommend you discuss the matter with their audiologist before purchasing anything.

Bought it for my mom who is partially deaf and has troubles hearing on the phone, so the captions are a great for her to understand the conversation.