YSSAIL Self-Cleaning Cat Litter Box

I have to say, I’m quite disappointed not only with the cat litter box, but I’ve tried a few times to get in contact with the manufacturer or the person who sold me the device to see if they could help me troubleshoot, or possibly explain why I’m having the issues I’m having with it. Thanks to Amazon‘s customer service via chat, all the prompts they give you do not allow you to contact anyone directly or speak to someone and I tried a few times to request a phone number for the company so I can call a one 800 number and get some assistance but I couldn’t even get that far the three different times I tried to chat being you, don’t get to chat with a live person and it is a robot. No help whatsoever with the issues, so now I have to pack up this gigantic cat litter box after I threw out the box and send it back to get a refund.

No problem setting up. Worked quietly for about a week, but now is pretty loud.Pretty hard to clean.I hope it holds up.

It's constantly beeping at me.I do t have wifi, so I'm not sure if the app would help figure out the problemI empty the bag like once a week, I thought/hoped it would be closer to monthly.Apparently my cat urinated towards the front, since there is a ledge of litter clumps there. Though she always seems to be looking out, maybe it is the rake?The step thing is the bain of my existence! May cat is afraid if it, leaps past it when she's finished. If it's too far out or in the machine doesn't work. Litter gets everywhere. It is very difficult to move. The actual litter box is a wrestling match for me to remove. I dont know what the little red foamy things do. Currently they are not in and the machine doesn't care. We will find out if I care next time I need to rip the thing apart.The litter bags don't fit very well. The last time I emptied it the bag had slipped off and the became useless.It's a really gross machine when taking apart. Definitely wear gloves. You need to remove the red thing, which is difficult to find in the dark. Then attempt to pull out the litter box, which may "splash" because it does not want to leave. There will be litter every where, under the box,all around the machine, on the weird backsplash thing that protects the collection system...I have a very large under the old litter box collection matt, it's too small for this new box, I'd need at least 36"x36" to control the mess.All the being said. Now that my cat is finally not afraid if using the box. There is no way I could clean it up enough to return it. It's been a month or two, maybe it will become easier for me to use.I HIGHLY recommend watching it u-tube videos to set it up. And if you can do it on a table with lots of light, it will make the task easier.

Tengo 3 gatos , y a 2 de ellos les gustó y la 3ra todavía le da miedo, pero ya se adaptará, lo recomiendo funciona a la perfección, limpio y fácil de hacer todo el proceso para conectarse! Excelente!!!!

The box arrived beat up there was a random piece in the litter with a weird oily Vaseline like substance. Immediately me and my husband can tell the litter was used. There were significant scratch marks the thing didn’t even turn on it was used and dirty. I can’t believe they would try to send anyone this. Long story short we are returning as is. Please purchase at your own risk

If anybody can help me 😂

Mi mascota se acomodó muy fácil a este producto es muy sencillo de configurar se mantiene muy aseada lo recomiendo mucho, hace que mi mascota tenga intimidad en ese momento de hacer sus nesecidades