Brother Innovis F540E Embroidery Sewing Machine

Setting up was straight forward, the accessory kit is good. There appears to be an ongoing issue with the upper thread not pulling through. The thread is getting caught on something internally, which for a machine I just purchased is highly annoying - having to get things fixed already. I've only managed to embroider one test piece. During a second run, I keep getting the same message, photo attached, two needles have now snapped - never have I ever! To clarify - the upper thread has been thread correct, the machine completed one word. When asked to move on to the next word (on the same hoop) it started to malfunction. At this stage, I cannot not say this is value for money, and may well need a refund!

Great embroidery machine, easy to use and produces high quality embroidery! The artisan app took a little getting used to but works well!