Touchstone Smart Electric Fireplace-The Sideline 50" Wide-in Wall Recessed - 30 Realistic Ember Color/Flame Options - 1,500W Heater w/Thermostat - Log & Crystal Hearth Options - Alexa/WiFi Enabled

Great for what it is! We were hoping to install a gas unit, but at this point in our lives it wasn't financially possible. But we wanted to fill the space in our fireplace surround so we thought about going electric until we saved up for gas. For the low price, this is a great option! We have a large living room with high ceilings so the heat function doesn't really work much - we jokingly call it the hair-dryer! :o) The screen is big and the fire image doesn't fill as much as I thought it would, but it's still pretty cool looking. We like having the options of the logs and the crystals. We do the crystals in the summer and do while light and blue flames and I call it my air-conditioning-fire! :o) Then we do the more realistic flames and logs for the cooler/winter months. The flames are not very realistic, but if you're not expecting realism, it's pretty cool and modern. The installation and hook up were very easy! It takes a minute to learn how to use the remote - it's not very intuitive. But the instructions are helpful and once you know, you know. So it's not a big deal. I'm excited for the heat of a real gas insert someday, but this is a delightful middle step!

After searching for months and returning one from a local store, I found my winner! This fireplace is not only beautiful but versatile. 1) the glass face is easy to remove but locked and very secure. Easy to remove to switch out from wood and crystal 2) WiFi was super easy to set up (fyi you need to hold the ON button down to activate the WiFi sync 3) Wood will be used in winter for a cosy feel and crystal in summer for more elegant vibes, love this! Like other have said and shown, more realistic I have seen in the market! 4) does not have the ugly orange coils when using the heater (this is a game changer) 5) the heat seemed like it was pushing out well and it seems to shoot out straight forward. It provides a great amount of heat but let’s be honest, it’s not a real fireplace. Also, the display show up when you are selecting your preferences but fades out. 6) the directions overall are very detailed, it’s like a book. 7) you can change the fire color, height of the fire, the wood color and tone of the wood color, light or dark. 8) the remote give a lot of feature including set time. 9) the APP is great and you can set up with Alexa/google. You can schedule to turn on at a specific day and time including repeat. Alexa can turn it on or off but to my understanding not the heat function. I assume for safety reasons. Overall, this is an amazing fireplace and no wonder it gets 5 stars on their website and on here. Highly recommend and it’s a great price for all the features. If you go on their website, they have a variety of styles to choose from. (Since others showed the flames here is a glimps of what the APP looks like.

I recently purchased this fireplace and I couldn’t be happier with my choice. The design is sleek and elegant, giving my living room a cozy and inviting atmosphere. It blends so nicely with my Christmas decor! When it comes to heating, it really excels! Within just a short time of being turned on, the insert generates a comfortable warmth that significantly enhances the overall room temperature. I noticed that even on chilly evenings, it keeps the entire area cozy without needing to rely solely on central heating. Additionally, the installation process was straightforward, and the user-friendly controls make it easy to adjust settings. Whether you want a romantic glow or a significant heat boost, this insert delivers on both fronts. Overall, I highly recommend this fireplace insert for anyone looking to add some charm and warmth to their home!

It helped transform our space to a nice media fire wall. The installation was easy. The app and WiFi feature was one of the deciding factors. It works flawlessly.

Great Product!. We had an existing fireplace and running a gas line was not an option as there is no basement or access points to get to the fireplace with gas! But it was a blessing really as this is much safer and much more stylish. I would have given 5 stars if Touchstone sold a "trim Kit" to go with this unit. Technically you don't need one if you are installing in a wall as the glass front acts as a finished trim. However, I was installing this in my existing fireplace that was a wood burning fireplace. The opening was 40.5"wide x 34" high. The unit measured 40x26.5 so we had to figure out what to do with the open areas. I did search far and wide and settled for a Valuxhome 40"x27" trim kit sold on Amazon. Luckily i had a handyman who was able to construct a piece out of the old glass door/metal frame that was there for the wood burning. Overall it came out perfect. I may have missed it in the description but the unit comes with faux logs already installed that come out easily and you can replace them with clear crystals OR they also gave white stones. Not bad to have 3 options. the glass front is somewhat easy to remove. it hooks in and there are 2 screws on either side to keep it in place. the screws are NOT easy to get to without a flexible screwdriver but not impossible either. We opted for the clear crystals as they look very nice with the 12 LED color options and there are 23 flame options. My handyman was able to run electric from a switch in the garage to put a plug behind the unit, so if you cant do that then you will see a cord coming out of the unit to plug in to a wall outlet. It would be nice to have an option for crackling log sound but you really don't need it. The heat works great also. The room it is in has baseboard heat but its has 3 outdoor walls and skylights so it gets very cold and struggles to stay warm. The addition of this unit supplements the baseboard and works great. 2 heat options, low and high and a lot of options for timers and temperature. If you are looking to mount this in a wall then you really don't need to worry about a trim kit.

We have just installed this as part of a home renovation and it seems to be an excellent product. It arrived very quickly and looks very nice. It has clear instructions and was easy to direct wire it but also can be plugged in to a wall outlet. We haven't used the heat yet and didn't purchase it for that, just for the ambiance of a fireplace. The different flame colours and option of fake logs or crystals is nice. This company seems to have nailed the quality for a reasonable price idea.

El efecto del fuego se ve muy real, tiene 2 temperaturas..temporizador y control remoto,el fuego puedes ponerlo naranja..azul..o combinado, fácil instalación.

Mi cliente quedó encantado por el artículo pues superó sus expectativas y claro su presupuesto. Lo malo es que es demasiado caro y tuve problemas con la aduana porque les informaron que el precio era menor del que realmente pague por la chimenea. Casi pierdo el artículo.

In todays easy access market place, there are lots of product options to choose from and a plethora of lower end price points.... But remember that the most important decision factor should NOT be the lowest price, it should be the quality of the company behind the product. Touchstone proved to me that they are a quality, customer friendly company and will be there for you if you need them. The product itself is high quality with premium fit and finish and I'm very happy with it. The project came out awesome and the unit looks super sharp. Would highly recommend these guys for your next electric fireplace purchase. Brian and the team have been great, providing lighting fast responses and very friendly attitude. They've made me a customer for life. Try them and I promise you will be too! Thanks again for everything guys!

The product was exactly as described. works and looks great. Bought the unit primarily for the look and ambiance effect love the various light settings and the heat works great as well though it's really not meant for heating large spaces and is not the most cost-effective when compared to a gas fireplace Having said that, our old gas fireplace was getting used maybe 20 times per year whereas with this unit, it's like 3 times a week, so much more usefull.