FILIEKEU Men Smart Watch for Android iOS, Bluetooth Calls Voice Chat with Heart Rate/Sleep Monitor Fitness Tracker, 1.3" Full Touch Screen IP67 Waterproof Stainless Steel Activity Tracker for Men

OUTSTANDING QUALITY, LONG LIFE BATTERY

Very stylish and works great

I got this for my husband for Christmas last year. It is a good smart watch, but by month 7 he was having issues with it connecting to his phone. I don't know if it was the watch's problem, or a phone issue. The watch was sturdy, durable on the job, held a charge for a few days, and all around a good product.

9/28/23 Let me start by saying that I wanted to love this watch, and I truly did for several months. I ordered this watch in February and chose it specifically because of the stainless steel band(can't stand those rubber smartwatch bands) and also because it's aesthetic is far more traditional and low-key than the mainstream smart watches. Considering it is roughly 1/4th of the price of name brand smart watches, I fully expected it to not be perfect. After all, you get what you pay for. I expected some flaws and I was absolutely okay with that for the price. Originally, I really liked it. I liked the simplicity of the watch, app, and settings. I was able to adjust everything to where I wanted it and the fully customizable face screen was fun to design. I even put a meme on it which was a huge hit with my friends. It came with a warranty card from the seller that included a 2 year warranty that was not mentioned in the listing, and a tool to adjust the band size in case your wrist is not the same size as the band. Unfortunately, this watch only lasted about 6 months. There were a few times throughout that period when the watch would disconnect from the band on one side due to a hard impact(for reference: while using a hammer at work, boxing practice, one time I smacked a mosquito that was on my leg and the watch fell off). To it's credit, the face never cracked and always worked properly, and the first couple times it came apart I was able to get the hinge piece back in and it held together. After about 5 months the black paint began coming off and stained my wrist for several days. The pins holding the clasp also started to stick out regularly, I would just push them back in and move on but it became more and more frequent. In mid July I was at a show and after the performance when everyone was clapping, the watch came off again -with considerably less pressure than the previous times- and while trying to put the hinge back in, it snapped and the spring inside it came out. Clearly, without buying a new hinge for it, I couldn't fix that. I emailed the customer support contact from the sellers warranty card and asked if the band would be covered under the warranty and if I could get a replacement. I didn't want a refund, just a band or at least a hinge piece. Initially they emailed back within a few hours and I was quite impressed with the speed. They asked for photos and I sent them the very same images I am adding to this review. That was on August 10th. Since then, radio silence. I emailed a second time on August 23rd asking for an update. Still no answer. I would have accepted it if that was not covered under the warranty, if they offered me only the hinge and I had to fix it myself, or if they'd offered a refund or discount code for a new one, but instead I have been ignored and the customer service team has made it clear what their priorities are and their priorities are not customer satisfaction. I am not usually the type to leave reviews but I am hoping this will get somebody's attention and I can at least get an answer. I will update if they contact me. At least I bought the protection plan. Update: 3/6/24 - I received an email from the company, they said they somehow missed my last two emails but wanted to 'resolve the issue' specifically so I would change this review. They asked if they could send me a replacement and I accepted the offer, after all, I still hadn't gotten a refund or anything so figured why not. They seemed very apologetic and had a new watch sent out within 24 hours. I was originally fairly happy with the outcome since at this point I had pretty much accepted that they would never contact me. That's where the good ends. On March 8th they informed me that the watch had been shipped. I thanked them and said I'd keep an eye out for it. They immediately responded and asked me to change my review. I told them I would update my review after I had received it and gotten a chance to use it and make sure it was working properly since I don't leave reviews often and when I do I absolutely will not leave one when I haven't used or even received the item yet. By March 12th they began accusing me of conning them since I had not changed my review yet. Again, I told them I would update it when I'd used the watch which I hadn't yet because my life does not revolve around a watch. I confirmed I'd received it and was waiting for my day off to play around with it. March 13 &14, I had now received 5 repeat emails asking me to change my review. I asked them to please stop spamming my email. I had every intention of updating my review and at this point it would have been 3-4 stars. Unfortunately, when I went to adjust the watch band so I could wear it the adjuster tool snapped so I haven't been able to use the watch yet since I'd need to find my old adjuster tool and I just moved so I have no idea where it is. Again, my life doesn't revolve around a watch and to be fair I'd already waited 8 months for a response so I don't think it's unfair for them to wait for me to actually use the product. That's the jist of the response I sent back. I then went on to receive

For the price, I'm shocked! I went from a Garmin to this and could not be happier. Was thinking it would feel cheap, but it's solid and heavy (but a good heavy). Love the face size, with plenty of style options to change it. So far so good with battery life going on day 3 after charging.

Watch looks good, has variety of faces, and has pretty good features over all. The problem I have with it is that it is difficult at times to get the charger to actually stay in contact with the watch contacts. The magnetic system used to hold it in place is lacking . I also found that when connected all sounds play through the small speaker in the watch instead of the nicer speakers in the phone. I contacted support to find out if this can be changed but a week later and not a word from the company . This of course is another strike against this watch, lack of support. I have owned better and would have trouble recommending this product.

My husband really likes the watch

Long battery life,classic I find some difficulty to connect but it's good