Dolica Odyssey Series 60in Aluminum Professional Tripod, Waterproof Sealed Leg Locks, Professional Ball Head and Built-in Monopod, Black

We use this to take family photos and it is very stable and early adjustable for all types of surface conditions, from our family room to the outdoors. I also use it for home improvement tasks like hanging pictures, etc, as I can mount a laser level on it.

I bought this tripod for my photography business in March 2019 and last month I was raising my camera from the center column and the entire top portion fell off with my camera attached. Close call but I was able to hold on to my camera without letting it fall to the ground.When I contacted Dolica through their email support page explaining my situation they responded by saying they would honor their 5 year manufacturer's warranty by sending a new tripod with a return label to send in my defective unit. It wasn't a bad customer service experience at all until several weeks later when I followed up after not having received the replacement. No response. I opened up another support case and no response either. I tried calling multiple times and their phone number goes straight to automated voicemail.The tripod itself is actually not bad either, its light and sturdy and has many great features, but their poor customer service is unacceptable and I won't be purchasing from them again. Beware their products, I'm sure their more cheap consumer products are fine but this is supposed to be a "professional tripod" and it doesn't meet that standard.

I’m not sure if Dolica packed the wrong item or if they don’t actually make this product out of carbon fiber. Disappointing. Never gambling on Dolica product again.