Question 1

Can the side buttons be disabled? my thumbs keep hitting them by accident and then I have to start filling out forms all over again. It's a problem.

Accepted Answer

You can change the primary mouse button between right and left but my dialogue box doesn't seem to allow for disabling the side buttons.

Question 2

Just bought this, windows 10 is asking for a pin can't get it to connect.   what do i do?

Accepted Answer

When activating the mouse utilizing the WINDOWS Bluetooth Device utility, if you wait too long, or attempt to add it too many times it will then ask for a PIN. There is no PIN. If/when that transpires you will need to repeat the following process over again.

Start by removing the mouse from the WINDOWS Bluetooth Device catalog, IF it is registered, by utilizing the WINDOWS BLUETOOTH utility. Scroll down to where the mouse is listed and remove the device from your Bluetooth device list. If it isn't registered and WINDOWS is still requesting a pin. BE CERTAIN that it hasn't erroneously registered it and then reboot your device.

The 3 position switch on the underside of the mouse is the selector for either BT or USB 2.4. Allow the mouse to be registered as a USB device first. This gives you the option of utilizing it in either BT or USB, whichever works best for your LAN environment. Insert the micro dongle into the USB port. Allow WINDOWS to recognize and activate the mouse in USB mode.

Depending on your system configuration, you may need to utilize a wired USB mouse until you get this mouse registered in WINDOWS. I always save myself the potential frustration by plugging in a wired mouse no matter what.

Once it is registered in WINDOWS as a USB peripheral, you can then utilize the Bluetooth utility in order to pair it up with WINDOWS. Open the WINDOWS Bluetooth utility program in the control Panel.  Then attempt pairing up again.

You should initiate the pair with the mouse by placing the 3 position selector switch, that is located on the underside, into the BT position and then depressing the little round button on the underside of the mouse for several seconds. You will notice that the blue light in the mouse will begin to rapidly blink, indicating that it has transitioned into pairing mode.

WINDOWS may list the mouse twice, once as BM20-3 and again as BM20-5. It is BT 5.0 device that is backward compatible. I ignore the double registration as it simply eliminates the frustration of removing it often, plus, it adds another level of functionality.

Question 3

Will it pair/work with Amazon kindle fire hd 10 (bluetooth 4.2)?

Accepted Answer

It should yes, but have not tested that option and have only used it with a laptop. I have used it both with and without the attachment though

Question 4

Does anyone know how to contact their customer support?  I have been trying for months without any reply.

Accepted Answer

no

Finish Type	Matte
Material	Plastic
Item Dimensions L x W	4.25"L x 2.48"W
Style	Modern
Theme	Work
Color	Black
Battery Average Life	18 months
Range	49 Feet
Number of Batteries	1 AA batteries required.
Power Source	Battery Powered
Mouse Maximum Sensitivity	4000 Dots per Inch
Hardware Platform	PC, Linux, Mac
Embellishment Feature	Crystal
Button Quantity	6
Hand Orientation	Ambidextrous
Compatible Devices	Smartphone, Laptop, Personal Computer, Tablet
Operating System	Linux, Android, Mac OS, Chrome OS, Windows 11/10/8.1/8/7/XP/Vista, iOS 13 and later versions
Connectivity Technology	Bluetooth, 2.4G Hz USB Wireless
Special Features	Bluetooth+USB) 2-in1 Mouse, Comfortable Design, Lightweight & Portable, Multiple Working Modes, Connect 2 Device Simultaneously
Movement Detection	Optical

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Bluetooth Wireless Mouse, 3 Modes Bluetooth 5.0 & 3.0 Mouse 2.4G Wireless Portable Optical Mouse with USB Nano Receiver, 2400 DPI for Laptop, MacBook, PC, Windows, Android, OS System (Blak)

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