Question 1

Why is your price 20.00 more then Chirp web sites???

Accepted Answer

I also had a similar conversation with a representative from chirp. I placed 2 orders. The first was for the ultimate bundle and a base (an early access item) the bundle shipped and was supposedly delivered but there is no proof of delivery and I never got the package. The second was for a couple other early access items. All in total more than $400 in sales.

They flat out told me my only option is to pay $15 to ship a replacement order. If I refuse they cannot refund my order so I am out the money. What a scam. I canceled my remaining items and will never order from them again because of this. In my opinion this is a very poor way to run a business. Losing hundreds of dollars in sales over $15 in shipping is an odd way to operate.

They said I could file a claim with FedEx but only the shipper can file a claim. They also did not investigate immediately and made me wait 5 business days. Claiming the shipping company often marks packages delivered before they actually deliver them (this is bull, my husband is a UPS driver and we know many FedEx drivers. They absolutely do not do this) had the company contacted FedEx immediately we might have been able to figure out where my package was delivered. It was probably left at the wrong house but it's been over 2 weeks of dealing with the company so there is very little chance of finding it now.

I don't recommend buying from this company. They don't stand behind their products, shipments, warranties.

Question 2

Do the lager wheels work better for back pain than the smaller wheels. Have a 6 in now and debating on a bigger roller?

Accepted Answer

I only have the 6" wheel myself, so I'm not 100% sure, but I've read that the 6" wheel has the "deepest tissue massage effect". I would assume that means that the bigger ones may be better for those with more severe back pain, or those who want an "easier" experience. Again, I don't actually know for sure.

Question 3

Our chirp wheel cracked after nine months of use. Is it under warranty?

Accepted Answer

It is, they have a warranty form to fill out. Make sure you do it from a computer and not a phone. I've it break twice and the second time took almost a month to get it replaced.

Question 4

Does the 4-pack come with a case?

Accepted Answer

I have the 3 pack. It did not come with a case. but they all fit inside each other for easy storage.

ASIN	B07TLP86CW
ASIN	B07TLP86CW
Benefits	Back Pain Relief & Muscle Recovery
Best Sellers Rank	35,946 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 111 in Back Massagers 33,558 in Fitness (Sports & Outdoors)
Brand Name	Chirp
Colour	Mint
Customer Reviews	4.3 4.3 out of 5 stars (6,933)
Customer reviews	4.3 4.3 out of 5 stars (6,933)
Global Trade Identification Number	00614608598298
Guaranteed software updates until	unknown
Item Diameter	6 Inches
Item Dimensions	18.4 x 18.4 x 13.6 centimetres
Item Firmness Description	Firm
Item Weight	1.25 Pounds
Item model number	6-PW-PLUS
Manufacturer	Chirp
Manufacturer	Chirp
Manufacturer Part Number	6-PW-PLUS
Material Type	Acrylonitrile Butadiene Styrene Ethylene Vinyl Acetate Plastic
Material Type Free	PVC Free
Model Name	Body Roller
Model Number	6-PW-PLUS
Product Dimensions	18.42 x 18.42 x 13.64 cm; 566.99 g
Target Use Body Part	Back
UPC	614608598298
Unit Count	1.0 count

Chirp Plexus 6” Deep Tissue Wheel+ for Back Pain, Stretches and Strengthens Core Muscles, Relieves Strain to Muscles and Ligaments, Helps Prevent Herniated/Bulging Discs, Arthritis, and Osteoporosis.

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