Samsung Galaxy Note 20 Ultra 128GB Unlocked Android Smartphone - Mystic Black (Renewed)

This phone is awesome. I got the one in excellent condition and it charges super fast. The battery is good . The graphics are good . It has awesome drawing/note apps and coloring options and the sound is good. The only one thing is it keeps downloading the same update over and over again but my old Samsung phone did the same thing but you can ignore it. Other than that the phone is perfect. It comes with a built in Bluetooth pen and I downloaded the diamond painting app and it’s like a mini sized version of my iPad and pen that I used for that app. I love it.

Works great. Haven't had any issues. Easy to set up. Great value.

So I just got this today, and so far, I'm not impressed. Can't tell you how the phone will work yet, as there are absolutely no directions or paperwork included. As for "excellent" condition, yeah, not so much. I'd judge it as fair to good condition. There is a great deal of obvious pitting and scratching all around the edges, although not on the screen itself. It is definitely visible from more than 12 inches away. I'll be putting it in a case to protect it, so hopefully that won't matter if it's just cosmetic. I just worry that this phone went through the wringer with it's previous owner. It definitely looks like it's been dropped a few times... I have to say, compared to my current phone, a Galaxy Note 9, also purchased as a refurb over 4 years ago, this one is a disappointment. That one was pristine when I received it. Still looks great due to it being in a case, but the battery is starting to go, doesn't hold a charge very long, and gets really hot, really fast. Also the speaker is going and since I use it for work and do a lot on speakerphone, that's critical for me. I too chose this Galaxy Note 20 as it's the last in the line that has the SD slot. Now I just have to go searching for a user manual online so I can figure out how to transfer all my data and memory/sim/etc. Once I actually, hopefully, get to use it, I'll come back and update my review. Update: I've had this phone for a couple of months now, and to say I'm underwhelmed is putting it mildly. Cosmetically, it definitely was NOT in perfect condition. Very obviously used hard by previous owner. But I can deal with that. What I can't deal with is the poor volume control, the fact that it cuts in and out, and locks up. I find I have to restart it far to often to get it to work. Not what you want in a phone. I use my phone a lot for work and not being able to rely on clear sound is a deal breaker. And it's not like I'm walking around and the signal is fading in and out. I live in an urban area, and talk to others in same area, and half the time I can't hear them or they can't hear me, or the sound cuts in an out. So very annoying. It's going back. I'd better get a full refund or I'm going to be even more ticked. This one was a rip-off in my opinion. Completely opposite experience from my first refurb phone.

I don't use face recognition so I can't say how well it works, but for the first week at any rate, the on-screen fingerprint reader has been amazingly easy to use. I don't use my phone super heavy and it's not uncommon to have 70% or more battery when I put it on the wireless charger at night, and it's *significantly* less picky about placement on the wireless charger than the old phone (note 8). The car has wireless charging and it's also much better charging there; the old one would often not be in the right place and not get any electrons, where this never fails to juice up. I got the Note 20 because it's the last Note (currently) that has an SD card slot; I'm absolutely against some company gouging me hundreds of dollars extra for a 256GB phone when a 512GB SD card is under 50 bucks. The drawback to that is this phone came with pretty much nothing at all but a charging cable, which isn't really adding any value. It took me some time to find a way to get the SD card slot open, without their custom tool, because on this phone at least the hole is waaayyyy too small for a paper clip. I finally unwound the spring from an ink pen, which was small enough and stiff enough to release it. Seriously leave out the cable that probably everyone in the world has by now and put that tool in! It's needed for the SIM even without an SD card. Speaking of SIM, moving my line to this phone was trivially simple. The phone was apparently on T-Mobile previouisly and I'm on Verizon, and everything worked flawlessly right from the phone. Put the SIM in, turned it on, and followed the instructions. Done. I got a Note because, well, I've been a Note fanboy since the 4, when my old Droid with the hardware keyboard gave up the ghost, because of the S-Pen. It's not something I use every day, but when I do use it, there is literally no alternative that works like the S-Pen. If Samsung ever stops putting that on their phone I'll probably move on to something more affordable. This is my first ever refurb, and this one at least is exactly what one would hope; it physically indistinguishable from a brand new phone. Even close observation in the light reveals no scratches or blemishes, it hasn't crashed or exhibited any wonky behaviour (knocks on head), and it's significantly snappier than the old one. That's not just because it has more resources, I think it's because the UI has been tweaked. For example when scrolling a long list this phone's "inertia", how long it scrolls untouched after a flick up or down, is much higher than the old phone, so it's considerably faster to browse by scrolling. I'm sure other improvements have been made as well, and together they translate into a much more responsive feel. The OS itself is similar to the Note 8, really, but it has even more bloat and unremovable cruft in it. For exampe there's "AR" functionality now, but even though I have nothing AR, and if I do it's highly unlikely I'll use this phone in conjunction with it. There's an "AR Zone" that can't be disabled, can't be removed, can't be told not to nag me with notifications, can't be managed in the slightest. Seriously Samsung, get off your high horse. You don't know what I want my phone to do; fine if you want to have that enabled by default, why do I care? But can't disable it or remove all the massively huge list of permissions? Want to rub some salt in there for me? It's also considerably more in-your-face nagging about things; like I haven't figured out how to get it to stop nagging me to save passwords for web sites, as if the last fifteen times I'd change my mind. Stuff like that isn't helpful, it's obtuse and rude. Migration was a PitA, but that's normal, so I mention it anecdotally. Samsung's "Smart Switch" does make it less than heinously atrocious, but "Everything" isn't (everything), and it still took me days to get all my appointments and other things loaded in. Once I find my browser bookmarks and get them in I'll finally be done. Least favorite part of getting a new phone is setting the @*&#% up. I can back up and restore a computer with trivial ease but no phone maker yet is smart enough to do that with a phone. Pathetic. I considered only four stars because of the missing SD card tool. Not sure how many folks would be able to figure out how to open it with the hole being about 2/3 the diameter of a paper clip, which is by the way what Verizon recommends using if one can't find the tool. I have no straight pins so I don't know if they work, but if I did I'd still want to file the point off to be sure I didn't damage anything. But overall a VERY happy camper. If you like Android it's likely you'll be satisfied with this phone, and if you've never had an S-pen you'll probably be hooked. lol

It was renewed but had a crack, down the length of screen. It still works fine and does not really show unless you are in the right light. I put a screen saver on, and all is well. It is a nice phone with nice features. The battery life is not what I had hoped for, but you get most of a day out of it. Good price.

Phone works great. In excellent condition. Fast shipping!!

I bought this phone looking for something nice, yet affordable. When I bought this my expectations were high and when received is when the problem started. Right out the box the phone had a busted up charger port. It worked at certain angles but still had issues. That would've been fine if it wasn't for the fact when I booted up it was said to be unlocked but came up with the at&t logo but even weirder is when I registered the phone with samsung it comes up with Verizon. I've contacted all 3 companies now trying to unlock the phone but no luck if it wasn't for the fact I use straight talk which works with all carriers I would be more upset by this. The phone condition was amazing not even a scratch which is good but the s pen came broken in 2, in which the seller partially reimbursed me for, still a disappointing out come. Now over a year later this phone has been un usable the screen won't turn on nothing ice treated this phone with nothing but care. Worst seller in the world and worst phone post

I ordered an excellent condition Note 20 Ultra in black and it arrived exactly as advertised, without a scratch. It is the most beautiful phone I’ve ever owned and I’ve had several dozen phones. My daily phone is an iPhone 13 Pro Max because of work (Apple Ecosystem) so this phone was to take a break from Apple at times. I also own a Samsung S20 Ultra so not new to Samsung / Android. Out of the box I had connection issues with WiFi and cell phone switching. When I left my house from WiFi into T-Mobile cell service I would get no service. I then had to reboot the phone, it would connect to cell service and then the phone would blowup with notifications. It didn’t happen every time I left the house, was 50/50. It also had issues with lag like it was out of memory. Opening YouTube for example I’d get the spinning ball. Checking for software update or cleaning the memory, the color dots wouldn’t even spin. Then there is the battery (4500 mAh) which was extremely poor. My best battery day was 3 hours 49 minutes onscreen time with 60hz refresh set. For comparison my used older S20 Ultra battery (5000 mAh) best day was 9 hours 2 minutes (iPhone, 10 hours 16 minutes). So I called around and found a Samsung certified store which quoted me $79 for an OEM battery replacement. I would have totally changed the battery if the phone didn’t have the other issues. I only used the phone for 4 days and after the second hard reset, I made the decision to return it. I just sent it back today after receiving it 7 days ago. Even with the issues, I miss it already. I don’t miss the battery life and the hiccups but the phone itself was gorgeous (that 1440p screen). It was no fault of the Amazon seller, someone would have to use the phone for days to detect these issues.