Houston Diamond District2.9 Carat t.w. GIA Certified Heart Cut 14K White Gold Exquisite Prong Set Bageutte And Round Diamond Engagement Ring (I-J Color VS1-VS2 Clarity)

Long story short: my wife didn’t like the style of the ring, I contacted the vendor to replace it with an item of equal value - they said they could help me with that. We played phone tag a little bit, my fault because I was in work meetings when they called, but when I finally talked to them, they transferred me to a guy, I believe he said his name was Nick. Nick said he’d figure it out and would get back to me but right now he and his coworkers were going to lunch so he’d have to talk to me later. That was a month ago.I couldn’t return the ring for a refund because I reproposed to my wife after the refund policy was up and that’s obviously fine - but the problem is that for $5 grand I expect better customer service.

This ring will blow your mind away, it does looks like a 15 thousand dollars ring.. I am so happy with my heart cut ring, I was skeptical about it at first but when I received it I was like wow beautiful..but unfortunately it was a bigger fix than what I usually wears so I had to send it back to be sized and the customer services from Houston diamond district was great and I will surely buy all my diamonds from them in near future thanks very much Houston diamond district..

This ring is absolutely beautiful! My fiance was amazed on how gorgeous this ring is. It truly looks like a $15k ring. The shine is amazing, and turns heads whenever someone sees it. The center stone truly stands out. The product was shipped fast and arrived safely. Definitely buying from Houstin Diamond again in the near future.