ITIL Service Strategy (ITIL v3 Service Lifecycle)

Learn service Strategy from the ground up. If you want to go further than foundations I think this is the next logical step. clearly and concisely written

Have few qualms with the document it is issues by the appropriate UK department of trade and commerce, so it is a current (2011) and valid edition. CAUTION: The book (and the entire ITIL series) has been written by Brits who speak and use and know British English which is NOT the same as American (Yanks) English. And it is more than just the spelling---using "s" when we use "z" or "ou" when we us just "o." The Brits use words that we would not use and use the words in the British denotative and connotative sense. Yanks read ITIL (as they do almost everything) with the "ths it what it means to me" approach (connotative) and hardly ever with the "this is what the dictionary says the word means" approach denotative. The connotative and denotative meaning of words between the Brits and the Yanks differs significantly. So this is a significant problem---more than people realize. Once again W. Churchill is proven correct: "England and America are two countries separated by the same language" Although the origin of the quote is attributed to Wilde and Shaw before Churchill. My main problem is that I am not an ITIL "believer." Knowledgeable of the CMMI for software, it has Process Areas (PAs), Each PA has generic and specific goals with commitments, ability, activities, measurement and analysis, and verification. For each process there are inputs, process, outputs. With ITIL you have process area presented even though there is a four-stage lifecycle. You do one thing in one process area and you wind touching almost every single process area in every single stage---that's chaos. I've worked on projected when something went awry in the testing phase and everyone wanted to go back to the contract or earlier. As one graybeard told me. The project has progressed through each phase of the lifecycle with peer reviews of products (deliverables), milestone reviews, and QA audits, nothing is going to be resolved by going all the way back to the proposal or contract or Statement of Work. (SOW). Apparently there were process breakdowns along the way that either no one caught or it was decided to "proceed at risk (although more than likely no one realized what the true extent of the risk was). Working with ITIL, I have NOT encountered processes that were well-defined or even well executed. Documentation is vacuous. Then when inevitably things go to hell in a hand basket, we trek back to strategy or design and "execute" Root Cause Analysis (RCA), when the deficiencies are glaring and staring everyone in the face. Luckily, most of the IT services are automated sufficiently that the processes and people can't do as much harm as they are able or intent upon doing. So buy the book. Just have loads of fun trying to implement it in the real world. I say bring back CMMI for Services. Once again Corporate America just had to reinvent the wheel and did a worse job than the last dozen tries.

OK

I purchased a Kindle version of this publication. The major discontent I have with this publications is the quality of Figures in the document is very....very poor. One needs to squint and try and make out the text within the diagrams. This poor quality of figures is reflected throughout the publication. I wish, whoever submitted the images should have created a vector based image which would maintain the clarity with the changing aspect ratios or image sizes. As it is, you cannot pop-out the image view, nor size it for clarity. Major drawback - maybe in all digital publications from this supplier. For the price of digital publication paid, one would expect to deliver quality materials at least in digital format. I am not sure how they exhibit in print format. The entire publication exhibits several illustrated Figures based on the topic of discussion. Almost 95% or even more of these illustrated figures exhibit very poor quality rendering. You cannot resize to get the clarity, and even if you tried it will be all fuzzy. My word of advice is, Please! and I beg you Please! before you make digital purchase of these publications, be warned and take up the matter with the publishers and / Amazon to request a full refund. I am serious, it is so annoying, when you have paid close to $100US for each Kindle copy. If they themselves cannot preach "Best Practices Strategy" and create a clear digital publication how can you expect the rest of the organizations to follow? I am not sure how their print copy versions look like. I certainly do not wish to lug around with me when you are on the road. I can only categorize these publications as a pure "scam" - take the money and run. I seriously hope they review the digital and/or print versions and FIX the diagrams for optimum (not best), I meant optimum if they are going to charge exorbitantly ridiculous price. I am so upset. I am not complaining about the text, but the actual Figures/diagrams which are equally important. As the saying goes, "A picture is worth a million words". Message to the Publisher: Please! FIX IT and stop robbing for poor quality publications.

The books are exactly what they claim to be and received it very quickly. The order process and the variety of books they have listed are what I was needing and looking for.

As described, excellent condition and prompt delivery

Super rápido, livros absolutamente novos, além de 4 brindes valiosos. Muito obrigado.

About as exciting as a book of this type can be, be prepared to work hard!

Excelent resource.This book covers all of the items needed to pass the ITIL 2011 LSS Exam in sufficient detail. Highly recommended, I passed in one go!

This is a great book I will recommend it for all interested in taking the ITSM career path. The contents are just perfect