Duluth Forge DLS-24R-1 Dual Fuel Ventless Fireplace Logs Set with Remote Control, Use with Natural Gas or Liquid Propane, 33000 BTU, Berkshire Split Oak, 24 Inches

La chimenea se apaga de repente desde el piloto, sin estar todavía caliente la casa y con ventilación, no nos explicamos por qué y no hemos obtenido respuesta del vendedor

I brought one and liked it so got one more. The fire shuts off the comes back on when it cools off a bit. I replaced dirty burning logs

Muy satisfecho con ello

Nos encantó el producto bastante bueno. Aunque nos llegaron unos troncos ritos. No la regresamos pro que pudimos reemplazarlos. Lo volvería a comprar

Ordered these gas logs Nov. of 2022. One of the logs was broke on arrival, but that didnt affect anything. They worked perfect for about a month and then the pilot started going out daily. The following February I contacted CS and they said to return them after going back and forth for weeks. After boxing everything up it took about 4 months to get some different ones back (without remote). It took another 3 months and about 6 emails and 2 calls to get our remote back. We used the "new" one for a couple weeks without issue for the remaining bit of winter. This winter the logs worked okay for about a week and I'm getting the same pilot light issues. We basically have to relight it every time we want to use the logs. I would advise against these logs and if you do send them back do NOT send your remote. edit: for winter of 2024/25 we daily lit the pilot light and the logs somewhat worked part of the time. They go on and off without warning so I would turn off the gas supply before going out. For the winter of 25/26 they worked for 2 days and now are totally dead which is probably good. The pilot wouldnt work, the remote no longer worked, the control box failed, and quite frankly I’m surprised our house didn’t burn down. I called CS, and was very nice to the young lady, to see if they would stand behind their logs; they didn't. They flat out said they are seeing a lot of calls related to this model. If you are foolhardy and buy these logs: Keep your box; you will need it to send them back. Don't plan on using these for more than a year and get ready for mediocre CS. Also, buy the extended warranty and don't plan on them lasting past that. It takes months for them to send a replacement (warranty ticking away).