Osprey Men's Ag 50l Men's Backpacking Backpack Rucksack Backpacks

I recently used this Osprey Atmos AG 50 for a 1-month trip for both backpacking and hiking. It fits my essential items including a lightweight tent, sleeping bag, cooking set, compressible mattress and pillow, down jacket, rain jacket, hiking clothes, slippers, 1.5L water bladder, food items, a Moka pot, a mug, and a 1.5L water bottle plus other small items. Total weight is around 18kg. It feels lighter than it actually is. I did some multi day hikes in Albania; Mt. Tomori, Mt. Çikas, Mt. Korab (highest peak) and Theth - Valbonë. Fits very well and adjustable, with easily accessible compartments.

So I received the backpack with great expectation only to find out that It was defective, used and damaged. The lid's fabric was torn and so was the buckle that holds the adjustable suspension system, hence I can't keep my back adjustment in place, it keeps sliding down from one side. Also, the bag arrived dirty, as if it had already been used and returned. I am extremely disappointed, specially because I got the product from the US and I live in Argentina, and since it took a while to get here, I am now not able to return it and get my money back (not only the price of the item but also had to pay for import fees). It feels like a complete scam, I will never buy from this seller again and neither should you if you don't want to lose your money.