Generac Guardian 24kW Home Standby Generator with 200 Amp Transfer Switch - Automatic Whole House Backup Power for Storms, Emergencies, and Outages, WiFi Enabled, Runs on Natural Gas or Liquid Propane

Great house generator

Started out not so good - shipping company called me the morning of the delivery and told me that the unit was too damaged to deliver. I did appreciate that being done before delivery and having to go through the order process again. Order was placed again and another shipping company delivered with no damage or issues. They even placed the pallet in my garage. Other shipping vendors wanted to charge a whole lot extra to place anywhere besides the street. Amazon did give me a $50 credit. Once installed, the unit has worked flawlessly and is a huge sigh of relief for this homeowner who lives on the Gulf Coast. Buy the unit separately and DIY an install or find Ana contractor who will give you an install only price. You will save thousands as opposed to buying from one of those huge generator outfits.

tenía una planta de 14.4 Kva y la cambié por esta, el aporte a la casa de energía se mantiene sin problema

Bought this Generac 24kw whole house generator to have automatic power transfer during outages, it came with a 200amp transfer switch and a bunch of useful features. It was packed well and bolted on a pallet, the cardboard carton that surrounded it was a little worse for wear but the contents were fine (undamaged). Note: the generator requires a battery but it’s not included, and if you live in cold weather country you’ll want to order the cold kit which includes a battery warmer and oil filter warmer (worth the money). Also, if you have home wireless there are several features you can take advantage of including Generac’s mobile link which allows for remote monitoring and alerts etc. (visit their site and read more there). I must say the unit is much quieter than I though it would be, I fired the unit up to initialize and we let it run for a bit while we reignited it etc., by wife was in a bedroom right next to where the unit is located and she did not hear a thing. Standing right in front of it with the covers on and shut its extremely quiet, very impressive! (Note: I’m using LP gas and I understand that is quieter than natural gas. (This generator will use either once you set it up right, just a lever to move.) overall very happy with my purchase. Had to use customer support for a few minor things, they were quick and professional.

While I have an installer, because I have to have back up generator for medical reasons propane companies refuse to sell propane to run the generator. They say they will not make enough profit selling propane to me. I called generac and they didn't care if I could power my new generator or not. The fuel is very much a part of the operation of the generators Generac has an interest. Not only that, because backing up medical equipment which with out causes a medical emergency. It is as if you are disabled or elderly, we chose to discriminate and not sell you fuel. Complaint filed with US office of civil rights. Maybe propane companies can learn to help the elderly and disabled with medical conditions. Generac as well should care if customers are denied fuel.

I liked the price; however it was delivered 4 days early. I was my home and they left it in front of my garage door. Had to pay someone to come move it so we could get our vehicles out. Delivery stated that someone must be present for delivery and they would call prior to delivery. None of that happened.

I believe in Generac quality, I purchased a temp Generac for my daughter and à whole house gen for my wife and I. It came with a bent access panel. I tried to get a replacement panel but got the run around. Amazon offered to refund so I could buy another. I have electrician coming so didn't have time to wait and take a chance the second one will have a worse damage. The over-all unit is good and I straightened out the panel best I could and looks much better. Not perfect but better. I am looking forward to getting it connected. The fuel tanks (LP) will be here soon. Placing the pad base this week. I will keep you posted.

Generator did not ship with a battery or oil. Generac support page says they always ship with oil. Not sure if missing battery was intended or just poor QC.