Master Lock Key Lock Box with Code, Outdoor Lock Box for Realtors, Property Managers and Landlords, Ideal for Short-Term Rentals, Key Safe Holds 5 Keys, 5440EC

Great product, very sturdy and safe, the app takes a bit of time to understand, but my wife is smarter than me, so no problem! Super convenient not to have to key codes, works really well. Thank you.

I bought this key safe box for my 91 yo father who has lost his house keys twice in the last 2 months. I figured that putting a key in the box outside his door was the best way to ensure that he'd never lock himself out. From the moment I received the box, I was impressed with it. It is heavy and has Bluetooth connectivity that allows it to be programmed from the Master Lock app. Plus you can download access logs to see exactly who and when used it. It can allow for several (I think up to 5 or 7) different access codes that can be personalized and assigned to different people allowing each person their own code and the ability to use their own phone to unlock the box via Bluetooth. It has lots of customization options and works better than I expected. The lighted keypad is a easy to see; the buttons are big and sound a tone and blink when you push them; and the ability to create long or short PINs is a plus. It feels sturdy and I think it would keep whatever you put inside it safe. I do have a couple constructive comments though... First, to open it, you have to grab it from both sides and pull on the flared edges of the door which folds down to open it. Though not a big deal, this would seem kind hard for someone with grip issues. I assume it's built like this so you can't easily take a pry bar to the key safe, which I understand, but it also makes it a little harder to use for people with disabilities or the elderly... Or if it got wet, it might just be a little hard to open for a regular person if it got slippery. Maybe if the door popped open slightly when disarmed, that would be helpful and make opening the door a little easier. Lastly, I have more of an installation tip than a criticism... maybe a criticism of the directions. When you install the Master Lock app and assign phone privileges to the app, make sure that you set the privileges for the app to access your phone's Bluetooth all of the time, not just when the app is running. I know this sounds strange, but I had all sorts of connectivity issues with the app communicating with the box when the app only had privileges when the app was on. The app would recognize the box but it wouldn't update it consistently with the new passcodes. It would download the access log, but I sometimes had a problem unlocking the box using the app. The app would see the key safe, but didn't seem to stay connected to it. The BT connectivity was very shoddy until I changed the apps privileges. Once I did that, the app recognized the box consistently and worked as designed. Unfortunately, I don't remember seeing anything in the directions about this tidbit, and there's no troubleshooting section in the included fold out directions to help you. The directions are poor and basic at best and barely helped you through the install process. Maybe if I had known how to set the app's permissions from the directions, my comments would be different, but unfortunately, that tidbit of info isn't there and so it tainted my experience until I figured it out. It was so bad I even considered returning the key safe as defective. Luckily I installed the app on my Android phone and noticed the "allow use all the time" privilege that I didn't see as a choice so I didn't select it the first time I installed the app on my Dad's Android phone. (My Dad has a Motorola phone, and I have a Samsung). Once I went into the app's privileges and fixed it, all the issues I had went away. Needless to say, it's working now and I think it'll provide the security that my Dad needs.

This seems to be a very secure box. It is hard to grab onto to try to leverage off the wall. I found the app quite intuitive. I only have two suggestions. The product should come with instructions on which app to install. There is an enterprise app, and a home app. The former fills up the screen and you have to scroll to discover the second one. I recommend using longer screws. After penetrating the siding or stucco of your house, there is about an inch left to penetrate studs. I substituted 2 inch screws.

I just got the new Bluetooth 5440D lock. I couldn't remove it from the packaging to to inspect it without unlocking the shackle. The combination printed on the front worked at first to unlock the door but there is no way to release the shackle inside. I tried the printed instructions for manual shackle removal but they didn't work. It is very difficult to try to work on the lockbox while it is contained in the packaging and it has a 5 second default timeout on combination access. After a couple of hours of negative results I contacted Master Lock and they indicated that it would only work from the App. I downloaded the app and tried it and still no luck. I changed the default timeout to 10 seconds to help remove some of the major frustrations with trying to remove the shackle. Still nothing and no indications of what the trouble might be. I called Masterlock again and they said it might be Very Very difficult to pull the shackle even if it was unlocked. I was successfully able to confirm that the shackle was ready to be removed through the app and applied 60 -80 lbs of force and it finally released. While I had it out I put some Dow 111 on it so it would never have that problem again. (Master Lock should have already done this). I closed it and tried to remove the shackle with the App once again. Now it works intermittently and my wife was able to open it after a couple of attempts. Mechanically it is working but the App seems to timeout and reset without notice, so you wind up fruitlessly tugging on it a lot. Then I tried the mechanical method of opening the shackle and it doesn't work. I changed the Primary code and it still doesn't work. I tried many different ways of opening the shackle without success. I then tried the Backup Master Code using the printed instructions and it opened once. I tried it again and it failed every time and the clear button flashed red. I waited another half hour and tried it once more and it worked. The Primary code has never worked. I will call Master lock about it again but their Tech's last word on it was that maybe it was broken. I don't think so because the backup master code works. I think they have a serious problem with the lock's software. I hope nobody ever needs to get to safety quickly behind this lock or is caught out in the weather because this lock would not function as an effective safety device. Why does it not have a manual safety release inside the lock box like the old lock boxes had? It seems like a critical over site. If I am able to get the manual release from the keypad working after calling Master Lock again I will post the solution here and on the other websites. T

Excelente solución, cuando necesitas que varias personas tengan acceso, puedes asignarle los códigos de manera independiente y por tiempo, un excelente excelente producto

...the only minor glitch was a firmware update to the lock. I discovered the the Bluetooth connection from my smartphone actually worked better six feet from the lock than right up against it. Another issue is that the lock will auto-lock when the door is closed, but it will also auto-lock if the door is "almost" closed. If you're not quick enough to totally close the door before it auto-locks then you have to unlock it before you can totally close the door. Other than that, the lock is easy to configure, install on a wall and to use.

High quality design and build. Love the illuminated keypad and phone notifications

Sturdy and great! A little befuddling when trying to figure out how to do a factory reset though. I suppose in a way that might be considered a positive.

Me gusta mucho el producto, quise comprar otro y cada semana que me meto a revisar le cambian el precio. Varía aprox. $1,000.00 y ya se me hace muy caro