AGM Glory Pro Rugged Smartphone, 5G Unlocked Rugged Phone Snapdragon 480, Thermal Imaging Camera, 256x192 Resolution, 6.53" FHD+, 6200mAh Battery IP68/IP69K, 8G+256G Dual-LED Torch/NFC/GPS/Black

I’ve owned the AGM Glory Pro since 27-Jun-2022. The draw for me was the thermal camera and rugged features being in the automotive repair industry. While the software has a few idiosyncrasies, the phone has functioned well overall. My review is a little different than others, it focuses on the experience once the phone was damaged. I'll be honest, the screen was no longer functional for what amounts to consequential damage and abuse. The outcome of the situation was the surprising part that greatly exceeded my expectations. The phone took a pretty good hit. We had a hit-and-run incident in the parking lot at the car dealer I work at. As the driver was fleeing the scene I was screaming for him to stop. Once it was determined he was speeding off I threw the Glory G1 Pro through the open right front window at the driver. Unfortunately, it missed him and hit the left front window (that was closed) pretty hard. It was hard enough I heard it hit the window glass outside the car while it was moving away. If you’ve held this phone before; it's apparent the Glory Pro went to the all-you-can-eat battery buffet and filled up, it has some heft. The phone then left with the vehicle for about 90 minutes. The profoundly stupid part of the equation is the driver was a current customer. Between the video showing the entire episode and the fact we had more than enough information for the local police department (name, address, phone number, email address, vehicle identification number, current vehicle miles, ect.) It wasn't hard to trace him down. Once the driver returned the phone also found its way back to me. I tapped the side button and it worked! To my surprise the case had small scuff but no broken screen, cameras were intact, and looked like a normal day's use. For three days it functioned normal . . . then the screen backlighting no longer functioned. Can’t say I was surprised, not many electronics could take a hit like that. I contacted the email address ([email protected]) on the AGM website, told them the truth as to what happened, attempting to send it off and pay for the repair. I had a response in under 90 minutes asking for greater details in functionality, proof of purchase, and images of the device to determine repair status. I sent the pics and information expecting it to take a little time. In under 24 hours I had a different representative from the Amazon team contact me after reviewing the information and determining it was repairable. Oh, they also said it was on the house and gave me an address to ship to. I was shocked, the incident was blatant abuse and I didn’t try to hide it. In my industry people try to find ways to deny warranty coverage even when it's deserving, not the other way around. The lady even asked if the 3-5 day turnaround time was OK, I chuckled as it currently takes us longer to receive car parts. I don’t write many reviews but figured this was the best way to thank the AGM Mobile associates that helped me. Even if they didn’t repair the phone free of charge the process flowed well, especially for a portable electronics company. From start to finish the execution went well; I never had to chase people down or email multiple times.

Good things about the phone. The battery life is very good it can easily go 3+ days of my usage without being plugged in, the thermal and night vision cameras work well, the speaker as others have mentioned is loud, I really like the flashlight. Not so good things about the phone. In general it's not a good phone, reception is poor when compared to other phones in the exact same location, it seems to not support some of the T-Mobile carrier frequencies either that or the reception is so poor it won't pick it up when other phones do. The external speaker design makes the phone really odd to handle, sit down, put in pocket etc. The touchscreen feels cheap and is difficult to type on for some reason. Many USB-C cables will not plug into the phone due to the recessed waterpoof USB plug. The rounded corners of the display cut off some text in the corners. It doesn't appear that it will be getting any android security updates and AGM support does not seem to be existent at all. IMO this is not an $899 phone, for that price it should be getting security updates and have manufacture support. My biggest issues with the phone are 1. Poor cell reception 2. Odd speaker design that makes it "clunky" 3. Lack of security updates and support 4. The price

AGM Glory Pro (w/ Thermal Camera) Pros *Solid feel and construction. This phone is a tank and it's not going to slip out of your hand like an Iphone or Galaxy S22. *Great battery life and works well in the cold. *Android 11 with no carrier bloatware is fast and smooth. *The Flashlight module is very bright. (Handy to have.) *The speaker is just as loud as advertised and has good sound quality at higher volumes. *The Thermal camera has very good resolution. *Basic setup was easy. *Dual Sim or 1 Sim and 1 Micro SD Card. Cons *Included documentation is extremely basic and limited. There is NO further information available on the sellers web site. So using any other features or functions is a time consuming task of trial and error. One example is using 2 sims / phone numbers. Both 5G? Use both at the same time or calls only one number? If that's the case, which one and how to change settings? *It's a Tank (as expected). Large phone and although I tried multiple carriers designed for 2 phones only one would hold this and a Note 10 Plus. *No belt clip / holster available. *No updates for Android or security. *The SIM tray has to be inserted upside down. Counter intuitive and you have to hold the phone with the screen facing down to insert the tray or the Sim card falls out. *Only works on T-Mobile. *The Thermal camera is slow to load. *Has only the n41 UC (Ultra Capacity) 5G band. Does NOT have the n71 XR (Extended Range) 5g band. It needs BOTH to work correctly. I had no 5g at my home even though the area is covered by N71 band. In a large metro area I experienced 5 bars of 5G but NO internet / data service! Could not access or use anything that required internet access such as Google Maps. Work around was to change network settings to 4G LTE and instantly had internet again. Discussed with Tier 2 tech support at T-Mobile and they had no solutions for the lack of internet. Calls worked fine when in a 5G area but that's NOT what you need 5G for. Odd thing is this phone contains both of the bands needed for AT&T or Verizon, n2 / n5 / n77, but the phone is listed stating it does NOT work on those networks. ??? The lack of internet on 5G was experienced multiple times (Meaning every time I was in the metro area.) over 2 months so it's not a tower or localized problem. Conclusion - I'm returning the phone. It's priced as a Flagship phone at $800 but does NOT have 5G that works. The only thing that sets this phone apart from 4G models, at half the price, is the thermal camera. You can find dual sim, 4G phones with thermal cameras in the $400-$500 range.