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desertcart.in - Buy Call Centers For Dummies 2e book online at best prices in India on desertcart.in. Read Call Centers For Dummies 2e book reviews & author details and more at desertcart.in. Free delivery on qualified orders. Review: Absolutly out of date. It does not shows the technological revolution call center has experieced. Neither talks about kpis. Review: Perfect - thanks.
| Country of Origin | USA |
| Customer Reviews | 4.6 4.6 out of 5 stars (146) |
| Dimensions | 18.73 x 2.21 x 23.5 cm |
| ISBN-10 | 0470677430 |
| ISBN-13 | 978-0470677438 |
| Item Weight | 1 kg 50 g |
| Language | English |
| Paperback | 366 pages |
| Publisher | For Dummies; 2nd edition (3 May 2010); Wiley-VCH GmbH; [email protected] |
V**A
Absolutly out of date. It does not shows the technological revolution call center has experieced. Neither talks about kpis.
L**N
Perfect - thanks.
D**N
I have been working in centers for 15 years and every new center I start, I buy a few copies of this book for my team. The 'dummies' format makes it a very easy read and Real does a great job in making this book relevant for all types of call centers. Even if you are experienced or new to the industry, you need this book in your library.
A**E
Ich muss sagen, für einen Laien ist das Buch super. Es gibt einen sehr guten Einblick wie so ein Servicecenter funktioniert.
C**E
No hay nada que en este libro este escrito que no sea útil. Es ideal para conocer todo los detalles de administrar un exitoso call center
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