Plantronics - Voyager 5200 Charge Case (Poly) - Headset Case Charger

I've owned/use Plantronics headsets for more years than I can remember. Does that mean I've always used Plantronics, or that I never used other brands in-between Plantronics? Of course not...but I always end up going back to Plantronics. Why? Because there's nothing better. Case in point - In 2009, whatever headset I was using at the time (I believe it was from Motorola) was doing some "weird" things, and I had narrowed my choices down to three possible replacements: Plantronics Voyager, Jawbone, & BlueAnt. All three were highly rated. Where I was working (at the time), a couple came in, and I happened to notice the husband/boyfriend wearing the Voyager. Initially approaching them so as to provide customer service, I turned the conversation to Bluetooth headsets, and, mentioning my three choices, he said, "It's interesting that you happened to mention those specific headsets, as I have the Voyager, and I had the other two. Between them, the Voyager is, by far, the best of the three. In fact, it's the best headset I've ever had." That having been said, my decision was made...and Voyager-series headsets is what I've used ever since. Prior to the Voyager 5200, I had the Voyager Legend (which now belongs to my wife, as she had no headset, and seriously needed one), which, until the 5200, had been the best headset I'd had. Now, the Voyager 5200 has taken that "top spot". I HIGHLY recommend the Voyager 5200, as well as its charging case. Turning to the charging case, I was initially figuring I could use the charging case from the Voyager Legend to charge the Voyager 5200, but, due to the "angle" near the charging contacts, they wouldn't touch the Legend case's contacts. So, I ordered the 5200 charging case...and, likewise, I was hoping that I might be able to charge the Legend inside the 5200 case...but, again, no dice. This would have been great, as the 5200 case has two ways to charge the headset. Unlike the Legend case, which can only charge the headset from within the case, the 5200 case has a second charging point, allowing you to use the case as a charging stand, with the headset propped up, making it very easy to "grab & go". Logitech as always done an outstanding job in the design, and quality, of their products. Ignoring the "problem" of not being able to charge the Legend (although, other companies doe the same type of thing, making "minor adjustments", forcing consumers to purchase new accessories)...which, in truth, really isn't a "problem"...the Plantronics Voyager 5200 Charging Case is an exceptionally well-thought-out, well designed, product. Yes, it's slightly (but, again, not by much) on the "over-priced" side...but...if you have a job like I do, where you have a good possibility of the battery running low, and need a headset charging case, I HIGHLY recommend getting one. Even if your job doesn't drain your headset's battery, you should still consider getting one. Call it "peace of mind". Besides, even for regular home-charging use, it's much better than having to plug & unplug the headset - you just stick it into the "stand" charging slot, and, when you're ready to head out for the day, just grab & go.

The Voyager 5200 Bluetooth earpiece itself, is very expensive, and if you have one, you're likely pretty attached to it already. So storage and protection alone are enough to justify getting this, lol. But you also get the added benefit of almost never having to worry about your earpiece dying again. Every time you put it back in this case, it will top it off again, and so if you time it right, you only have to worry about charging the case. There's also a way you can just set the earpiece on the outside of the case and it charges it too, but I tend to always put it in the case anyway. Nice touch though. This seems to be Plantronics' trademark, or signature- an awesome and stylish case that also charges your device. It's also what sold me on the Voyager Edge some years ago. However, the case came with the earpiece back then, and now the earpieces cost even more, and the cases are separate. Shame to Plantronics for that... They are basically the provider of wireless devices for landlines for workers who have to spend all day on the phone. So I know they could include the cases without hurting them one bit. Anyway, you'd be hard pressed to find a better quality. Nicely done Plantronics.

This charging station you can use two ways. You can put the earpiece in the top like in my picture or you can fold it and put it inside and it charges the Bluetooth quickly. It is a heavy duty case and it has multiple charges on it. It fits comfortably in the pocket for carrying around through the day. I've already spoken on the Bluetooth it is amazing it is truly comfortable the sound quality is beyond reproach you can be in a lot of wind or in a noisy environment and the people on the other end of the phone don't hear the noise or the wind just your voice. This combination is a perfect combination for anybody that uses a Bluetooth.

The only thing I wished is that it had updated from A port to the way more popular C ports. I had purchased this same one several years ago (packed in boxes somewhere), but I didn't realize until way later that it didn't fit the Voyager model I had. I didn't realize when I got it that there were 2 different Voyager models! This latest charging case (pictured) fit both Voyagers I currently have, just not the Voyager from YEARS ago. Anyway, good product

This is the 2nd time I've revised my review and doing so out of fairness to the product. One criticism I had was mine seemed to fail after a year. As it turns out it was a malfunction caused by my aging Voyager 5200 earpiece and not the charging case. And speaking of the age of my earpiece - that was also the cause of not being able to charge it while in the case and with the lid closed. Specifically - if your earpiece is older the "loop" or top part of it that rests on top of your ear may have softened and not be as firm as when new. When that happens there is not enough pressure to keep the charging contacts on the earpiece firmly against the charging contacts in the case. It doesn't have anything to do with the design. I discovered this was the real reason when I bought a new Voyager 5200 bundle in January 2025. My old earpiece served me well since 2020 but with daily use it understandably just fell apart. With my new earpiece not only does the new case it came with work as expected but so does my old one.

I really had high hopes for this product. I had read reviews that mentioned this issue, but went ahead and rolled the dice (twice, it appears) and came up snake eyes. Don't get me wrong; the design looks great, but the product is fatally flawed. That or Poly's Quality Control is seriously lacking. The main reason I wanted this docking device is to prevent having to pull back the tiny rubber flap that covers the micro-USB charging point on the base of the Voyager 5200 headset. That's both tricky, as well as likely to cause failure on the little flap, as well as placing stress on the micro-USB socket (in my experience, these fail after repeated use.) The idea of simply placing the headset onto the magnetic base, allowing the Voyager 5200 to charge was great. However, having tried 2 different headsets on 2 different charge cases, I simply cannot get it to charge on the dock. The internal charge ports work fine (hence neither headset had a problem with their charging contacts) but this configuration requires folding the headset each time (ie it won't simply slip onto your ear after; you have to rotate in 2 axes to position the loop correctly) and stops it being a desktop-docking station, which was the exact reason I bought it. Having already put Amazon through the hassle of sending a replacement of both the headset and the charge case, I then called Poly (who are no longer Plantronics, a company whose products I have used at work for years, and loved.) Poly were less than helpful and basically shrugged, and told me to return it again to Amazon. I'm simply not going to impose on Amazon any further for Poly's poor Quality Control. Poly are happy for me to wait past the 30-day Amazon return period and return it to Poly (at my shipping expense) who will then send me a "refurbished" unit, but really, what chance is there that this would result in a different outcome? My advice is to steer clear. Poly have lost me as a customer for life. I said as much to the Customer Service rep who literally told me to have a good day. Super poor experience.

Works Great for charging ear piece

UPDATE - I did finally receive the new product in a factory sealed box. It works fine, but has very little documentation. The LED lights don't match the single tiny paper with regard to state of charging. It has also cut off charging (and fully drained the battery in the case) when I left it plugged in over the weekend. This has happened more than once. It seems to occur if I leave it charging for an extended period. Not sure if that is some sort of smart charging feature built in since there is almost zero documentation available even directly on the manufacturer website. Regardless, it still shouldn't drain the battery to nothing just because I left it plugged in. It does work and does charge the headset from the battery although it is a total dice roll on how many charges the case will hold between plug ins. Upgrading my review to a 3. I will update this review when I get my replacement, but as of now, the only comment I can make is that I ordered a NEW product and received what was clearly an open box, used product. The manufacturer's seal was broken and the product had obviously been repackaged. While I have purchased other products in the past that have been open box, this was not one of those times and I did not receive any discount associated with buying an open box product. What irritates me the most is the fact that I am now waiting at least another 10 days to received what I ordered a week ago and have gotten zero compensation for the hassle.