Ooma Telo Air 2 Smart Home Phone Service

When I received this Ooma device I went to work setting it up- turns out the one I had was set up for a US system. I attempted to set it up with my Lap Top- advice- Don't. Once I used a cell phone- scanned the code and waiting about 45 minutes - it was up and running. It has great sound quality. My problems setting up the system was more Shaw related than Ooma. I'm not who Shaw is hiring for Tech Support but the one lady I spoke with didn't even know what an Ethernet Cable was.

This product works great! I am using it to replace my landline service that I have had forever but was getting increasingly expensive. This was a good solution as I was able to port my landline number to Ooma and save the monthly expense. It's easy to set up by connecting to wifi, and works with my old phone. I estimate that the initial cost will be paid out in 4 months based on the landline savings. And since it connects with wifi you can move your phone anywhere you want it to be, not only where the jack happens to be. Ooma also offers voicemail and other optional features.

Do not mistake this for the Telo Air 1. This can be taken anywhere and set up wirelessly as only the second version can. The 1 & 2 look identical. Be careful with the description because if it does not say Air 2 it is not the true wireless version. I think some other people selling the original Telo honestly don't understand the difference. And it's truly the manufacturer's fault because the company should have made the upgraded version the (Telo Air 2) look different in some kind of way so that it could be easy to recognize. I had the (Telo #1) and sent it back and order this (Telo air 2). The first version (the 1#) has to be connected to a Wi-Fi box or modem to get service. The second version this device (the Telo air 2#) does not have to be connected into a WiFi box or modem. The benefit of having the second version is that you can connect to any Wi-Fi anywhere so you can take your setup anywhere. Also, some people are saying on other sites and blogs that if you get (Telo 1#) you will not be able to pick which plans you want to stay on. Both Telo devices offer a 60 day free trail with there premier service. Premier service is awesome do your research I'm not going to explain everything here. After the 60 days is up you have to decide if you want to keep it or not. You do have to pay the taxes on your free service, that fee for your state is mandatory no matter what. So that's about $6 a month or $7.27 a month if your in NYC like me. You cannot get around paying taxes but the premier service is optional it's an additional charge that you can choose to not have after your 60 day free trail is up. The premier service cost $9.99 a month. So if you keep the premier service in total you will be paying about $16 or $17.27 a month if your in NYC like me. And it's worth it to me because I get to have two phone numbers if I want them and I do. Friends and family get one number.. business related stuff get the other number. I now have the (Telo air 2) and I plan on keeping the premier service. I did ask the customer service representative at Telo if I could have a basic package of free service by paying the taxes only and no premiere service on the (Telo 1#) and he said yes it's possible. But I wouldn't know because I returned mine. But you can try it at your own risk but I have seen a lot of other people who have purchased the (Telo 1#) reviews and they are saying that they are being forced to pay state taxes and the premier fee together. Me, I have a choice with the (Telo air 2#) I brought mines on Amazon for $99. My personal opinion. If you have teenagers like me and I homeschool one of them at his request because he has a disability and I'm also Christian.. having home phone service could be golden. I can limit my kids screen time whenever I want and I can still allow them to talk on the phone with their friends and of course contact them if I'm not home. No smart phone at night = no looking up porn. And parental controls on laptops and smart TVs also helps me to filter out unwanted content. Having a (Telo air 2 #) means I get to take my same *in the house wholesome values* on the road to hotels, camping trips, grandmas house or anywhere WiFi is available and phones are needed. Both devices are also answering machines. They have a flashing light to let you know you have a message waiting. I brought a 3 piece phone package from Amazon refurbished home phones sets for $35 and the phones work great and look new. All in at $135 for peace of mind and structure. My kids are allowed to have there cell phones and Hulu or whatever during the daytime after school work is done because I can monitor what they're doing but not overnight when I'm sleeping or not home.

Fonctionne parfaitement en autant que l internet est stable la moindre variation de l internet et le téléphone coupe

Overall, a great device and once you get it working, things go smoothly. It's just that little thing about getting the device to setup that isn't clear. Ooma clearly has a long way to go with smoothing out their documentation and setup process. First off, the advertised setup app on Android does NOT connect to the Ooma and it is not at all clear what version of Bluetooth they are running. Technical specifications could NOT be located for this device which is very surprising. Ooma should make this a high priority in addition to their setup process needing overhaul. Overall, here are the issues I encountered in setting up the device: 1. The Bluetooth setup process via the mobile app did not work for me because my recent vintage Bluetooth phone was incompatible which is very surprising. 2. The alternate procedure using the https://setup.ooma.com ALSO did not work with the laptop connected via ethernet port due to the fact that they insist on using a self-signed certificate which most browers trap and refuse to connect with these days. Shame on you Ooma! You should KNOW this! 3. The instructions are disjointed and written by a marketing team and not real world people who are more likely than not to run into real-world issues. I consider the instructional guide for the Ooma to be practically worthless. 4. The only REALLY useful documentation is the shortcuts guide which is very well done. Two copies are provided and I plan to make copies just to keep with all my phones. 5. There are no technical specifications which is utterly mystifying to me. This should be standard with all devices, especially a VOIP device. Continuing on with my setup experience: What DID work as to access the default http://172.27.35.1/ address. The reason the SSL connection via the https://setup.ooma.com doesn't work is because most browsers intercept and deny connection to self-signed SSL certificates. It is a catch-22 I've seen on a lot of wireless devices. Ooma NEEDS to change these confusing aspects of it's setup process to something more streamlined and easy for people to understand. I'm an experienced (now retired) professional webmaster and it took me 45 minutes to sort through getting this thing hooked up. Wireless does work. The setup menu in the built in webserver does work and extremely basic. I have a Google Voice device which is MUCH more comprehensive, but this gets the job done for the bare basics with the Telos. What isn't clear is the order of precedence and prioritization for multiple wireless connections. Again, a mystery sauce and I have yet to understand their system for handling this. Once again, the Ooma documentation isn't much help, but I will keep working to find out how it works and will update when I learn more. It is also not clear as to the Telos boot process and how long it takes. This isn't covered at all in the guide and needs attention. It took a couple of minutes for the Ooma Telos to reach a ready state. This should be clearly discussed in the manual. The Bluetooth issues were also notable. The system absolutely refused to speak with a Samsung cell phone that is only a few years old and Ooma should state the Bluetooth version minimums clearly on their device and literature. As it sits now, I cannot direction access the Ooma setup without their included ethernet cable. At least I had a way to press forward but if the Bluetooth is this picky, why not carry a line of Bluetooth adapters that plug into the USB port and give you options for multiple specifications of Bluetooth other than this paltry and non-working version bundled into the system? My take is that the Ooma is a really nice piece of gear. It's main issue seems to be the poor documentation and a Bluetooth issue that seems to be a deep dark secret for those of us wanting to know more. I have yet to work with the Ooma team to port my old landline number, but will update here about the experience when I get that all done. I did like the security features to block spam callers with "unknown" and a wide variety of other settings on the web app for the application. Time will tell how well this works. The other great feature is the addition of a forwarding number you can use when the Internet is down which can be to a wireless device for continued coverage. On to the positive: I'm glad I got this. Price is right for the basic service and I'm considering the premier plan. It is FAR FAR cheaper than what we are getting from a certain ancient carrier whose prices are completely out of line with reality. Goodbye Landline, Hello VOIP and Ooma.