

🖥️ Work, create, and binge in style — the Flex 5 keeps you ahead of the curve!
The Lenovo Flex 5 14" 2-in-1 laptop combines a sleek, lightweight design with powerful AMD Ryzen 5 4500U processing and Radeon graphics. Featuring a vibrant 14-inch FHD IPS touchscreen with narrow bezels and a versatile 360° hinge, it adapts seamlessly between laptop, tablet, tent, and stand modes. With 16GB DDR4 RAM, a 256GB NVMe SSD, and up to 10 hours of battery life (plus rapid 80% charge in 1 hour), it’s built for productivity, creativity, and entertainment on the move. The included digital pen enhances note-taking and drawing, making it a perfect companion for millennial professionals craving flexibility and style.







| ASIN | B086226DDB |
| Audio Output Type | Speakers |
| Audio Recording | Yes |
| Battery Average Life Standby | 10 Hours |
| Battery Cell Type | Lithium Polymer |
| Battery Life | 10 Hours |
| Best Sellers Rank | #30,700 in Computers & Accessories ( See Top 100 in Computers & Accessories ) #404 in 2 in 1 Laptop Computers |
| Biometric Security Feature | Fingerprint Recognition |
| Bluetooth Version | 4.2 |
| Bluetooth support? | Yes |
| Brand | Lenovo |
| Built-In Media | AC Adapter, User Guide |
| CPU Model | Ryzen 5 4500U |
| CPU Model Generation | 12th Generation |
| CPU Model Number | Ryzen 5 4500U |
| Cache Memory Installed Size | 8 |
| Camera Description | Front |
| Color | Graphite Grey |
| Compatible Devices | External displays, mice, keyboards, storage devices, printers, wireless mice, keyboards, and headsets |
| Connectivity Technology | wired, wireless |
| Control Method | Touch |
| Customer Reviews | 4.4 out of 5 stars 7,043 Reviews |
| Display Resolution Maximum | 1920x1080 Pixels |
| Display Technology | LED |
| Display Type | LED |
| Form Factor | Convertible |
| Graphics Coprocessor | AMD Integrated Graphics |
| Graphics Description | Integrated |
| Graphics Ram Type | Shared |
| Hard Disk Description | SSD |
| Hard Disk Interface | Solid State |
| Hard Disk Size | 256 GB |
| Hard-Drive Size | 256 GB |
| Hardware Interface | HDMI |
| Has Color Screen | Yes |
| Human-Interface Input | Touchscreen |
| Is Electric | Yes |
| Item Dimensions L x W x Thickness | 12.66"L x 0.67"W x 8.34"Th |
| Item Type Name | 2 in 1 Laptop |
| Item Weight | 3.63 Pounds |
| Keyboard Description | Gaming |
| Lithium-Battery Energy Content | 52.5 Watt Hours |
| Manufacturer | Lenovo |
| Memory Speed | 3200 MHz |
| Model Name | Flex 5 |
| Model Number | 81X20005US |
| Model Year | 2020 |
| Native Resolution | 1920 x 1080 pixels |
| Number of Ports | 2 |
| Operating System | Windows 10 |
| Optical Storage Device | No Optical Drive |
| Other Special Features of the Product | Fingerprint Reader |
| Processor Brand | AMD |
| Processor Count | 1 |
| Processor Series | Ryzen 5 4500U |
| Processor Speed | 2.1 GHz |
| RAM Memory Installed | 16 GB |
| RAM Memory Technology | DDR4 |
| RAM Type | DDR4 SDRAM |
| Ram Memory Maximum Size | 16 GB |
| Refresh Rate | 60 |
| Resolution | 1080p |
| Screen Size | 14 Inches |
| Specific Uses For Product | Business, Personal |
| Total Number of HDMI Ports | 1 |
| Total Usb Ports | 3 |
| Touch Screen Type | Capacitive |
| UPC | 194632976342 |
| Video Output | HDMI |
| Video Processor | AMD |
| Voltage | 5 Volts |
| Warranty Description | 1 Year Limited Manufacturer |
| Warranty Type | Limited |
| Webcam Capability | Yes |
| Wireless Compability | 802.11ac |
| Wireless Technology | Bluetooth, Wi-Fi |
L**1
Very good laptop for $600
TL;DR Overall a very nice laptop, would recommend <$700 I've had this laptop for about 6 months, and I wanted to share my thoughts on it. CPU: The CPU in this laptop is excellent. For daily web browsing honestly this CPU is a bit overkill. Unlike on some laptops, this laptop has built in power profiles that let you increase the processor's TDP in order to get better performance, which allows it to overtake some of the cheaper 4700U based laptops (albeit with more power usage). Using the "Extreme Performance" power profile, the CPU will use about 30-35W continuously and has a max burst power usage of 45W. Max temps in Extreme Performance mode are generally around 95C, and in "Intelligent Cooling" mode (basically Balanced Power:Performance) they are around 75C. GPU: The iGPU does fine. It's enough to let you play some older games at decent framerates, and maybe some new titles with some convincing. Performance is pretty standard for a 4500U based laptop. RAM: This laptop features dual channel 3200MHz DDR4 RAM, which the Ryzen CPU is quite happy with. However, the RAM is soldered and there is no way to expand it. SSD: Mine came with a 256GB NVMe SSD (Union Memory 8SSSS0W761B1Z1CH05X0XH0). While this isn't going to win any awards, its decently fast and gets the job done. If you want to, the SSD in this laptop is replaceable with a 2280 or shorter, but unless you want to either buy or 3D print a SSD extension, this laptop will take 2280 and 2242 drives out of the box. WiFi/BT: The internet wasn't very helpful in identifying what WiFi/BT card this comes with, but it is either a RTL8822BE or RTL8822CE, the only noticeable difference between these 2 cards is one supports BT 4.2, while the other supports BT 5. Based off of the description on this Amazon listing, its probably the RTL8822BE. While I kinda wish this laptop came with a WiFi 6 card, it is swappable and an AX210 only costs about $20. I do not believe there is a WiFi adapter whitelist in the BIOS either so any wireless adapter should work fine as long as it is an M.2 E key card. Screen: It's okay. With only 250 nits of brightness, I wouldn't recommend it if you plan on using this outside often. The hinges are just about stiff enough to not have the screen violently shake while typing, but also soft enough to be able to open with just a single hand. Touch: The touchscreen is probably my favorite part of this laptop. Although it only has 4096 pressure levels, it is plenty to write on and is probably enough to sketch. The touchscreen feels decent to use and this laptop comes with a pen that takes 1 AAAA battery (1 is included), which also feels decent to use. The laptop also feels quite nice to use in tablet mode. Battery: I usually end up getting around 8 hours or so under typical usage. There probably is some room for improvement but 8 hours is already enough for me and I don't want to sacrifice features. Keyboard: The keyboard feels okay. As far as I know it uses the standard scissor mechanism with rubber domes. The keyboard also has a backlight with multiple brightness levels. Touchpad: The touchpad is decent. It supports gestures, and has a left, middle and right click. The middle click is something I quite enjoy. Chassis: The chassis feels very nice for ABS plastic. It has a nice finish to it that makes it feel surprisingly premium. IO: This laptop has a DC barrel jack, type C PD, HDMI port, 3.5mm combo jack, 2 USB 3 ports and a half length SD card slot. This laptop comes with a USB Type C charger (very nice). The type C port can act both to charge and as a standard USB 3 port with an adapter. I am not sure if this port supports video out, as I don't have anything to test it with and Google gives me mixed results. The laptop seems to be able to charge off of basically any PD capable adapter, however lower power adapters will make the CPU throttle down to 400MHz. Audio Out: The speakers are upwards firing and sound okay for laptop speakers. The built in DAC definitely won't replace an external DAC, but for a laptop its pretty good. It sounds decent and provides up to 32 bit audio at 48khz sampling rate. It's output power is a little weak, but it can still drive 50 ohm headphones without a problem. The HDMI audio out supports 32 bit 192 khz audio. Audio In: The internal microphone sounds okay but picks up a lot of noise, both in the electrical sense and in the background sense. Typing and clicking on the trackpad are about 2/3 as loud as my voice is. Serviceability: Pop the back panel off and you have access to basically everything. A screen replacement seems to be pretty standard in terms of difficulty. Included OS: My memory isn't too great for this part since uninstalling the included OS was the 2nd thing I did. However from what I remember it was Windows 10 Home, and the bloatware was okay. It mostly came with Lenovo stuff for the laptop. Other OS Support: Linux support on this laptop is amazing, as long as you are running kernel 5.9 or newer. The laptop does not work properly at all in kernels 5.6 or older. Distros that I know include a new enough kernel and are for normal desktop usage are Ubuntu 21.04 (no stable release as of this review), Debian Bullseye (also not released yet), and basically all Arch Linux derivatives (Manjaro Linux is highly recommended by me, especially for this laptop). If you are going to boot Linux, make sure you are on the newest BIOS as older BIOSs have issues suspending. I highly recommend checking out this page if you want to tinker with this laptop on Linux (I did not have any of the mentioned issues that are on this page). https://wiki.archlinux.org/index.php/Lenovo_IdeaPad_5_14are05#Tips_and_tricks FreeBSD based OSs boot, however are currently missing drivers in 12.x such as for the touchscreen, touchpad and WiFi/BT. Other Notes: The AMD PSP is disableable on this laptop, which is a bit nice. There also exists a patch that you can apply to the BIOS for this laptop to unlock a bunch of stuff, including some base clock overclocking (this of course voids your warranty). Check out CodeHusky's video for more information on that. This BIOS mod does require a SOIC8 clip as the stock firmware flashing utility does not accept the modded BIOS file.
P**A
No better deal to be had for a 2- in -1
Let me just start by saying I love this laptop! The build quality is great. They use plastic, but it is good quality plastic on the body. The one I have is in a mate grey finish- Graphite Grey. I like how it does not attract so many fingerprint smudges. The hinges are aluminum, and very sturdy and stiff. Overall, I find the device to be aesthetically pleasing, compact and high quality. The keyboard has backlit tactile keys with spaces in- between. They are clicky and are quite satisfying to press. I also appreciate the great looking screen, which I have been consuming a lot of content on; think movies, You Tube videos, books... The speakers also sound good. They are top firing and get pretty loud for all my video and music consumption. Even in tablet mode they sound good. The bezels on either side of the device are slim, but there is a thick one on top and an ever thicker one on the bottom, which eats into the screen real estate. The battery life on this thing I find to be really impressive, lasting me 6-7 hours in normal use, surfing the web, watching a movie, writing on the screen, etc... And also impressive is the fast 65 W charger which comes in the box, which charges the battery from flat to full in just over an hour. On the software front, the laptop ships with Windows 10 Home, and I quite enjoy this software. Although by the time it reaches you, this machine will be ready to update to Windows 11. The Lenovo Flex 5 14 (AMD Ryzen 5 4500U) ships with the Lenovo Base Pen II bundled in at no extra cost. I applaud Lenovo for this decision. Base Pen II has two barrel buttons. It has no top Bluetooth button. It also does not support tilt. Out of the box, the bottom barrel button works as an eraser, while the top one is programmed to right click, pretty much as a mouse would do. You can always change this in the Lenovo Pen Settings app, but I kept them as is. The pen looks and works amazing. I am not sure what levels of pressure sensitivity it has, but it is plenty sensitive for what I use it for, which is taking handwritten notes in OneNote and Journal, selecting, annotating PDF's and so forth. I haven't tried drawing with it, but if you are interested in its drawing capabilities, Shogmaster has a detailed video of that on You Tube. The pen is made of aluminum. It takes one AAAA battery, which is included. There is no pairing necessary. As soon as you insert the battery, it is ready to use. The battery lasts quite a while; mine has been going now for five months. The top screw on part of the pen is not completely cylindrical like the rest of the body. It juts out ever so slightly, with some subtle Lenovo branding which is only visible if it catches the light. This slight protrusion on the pen is handy in making sure that it does not roll around on a flat surface, potentially falling from a height. While I love this pen, I wish Lenovo had put some sort of coating around the austere metal finish to make it more comfortable in hand like Dell did with their pens, such as the PN350M Dell Active Pen which has a rubbery coating. As it is, the Lenovo pen is quite slippery in the hand. The writing experience is good, once you get used to it. At first, it felt really slippery writing on glass, but the feeling of control came back in measure once I embraced the slippery. Just know that using this pen is never going to feel like pen and paper, because glass is slippery, always will be. But overall, a great accessory to a great device. Good on Lenovo for including this pen with the purchase. Saved me the hassle of finding a compatible pen, and a few bucks to boot. I later saw the pen listed here on Amazon as 'Active Pen for Lenovo GX80U45010' . It has 4096 levels of pressure sensitivity and was retailing for $43. AMD's Ryzen 5 4500U processor is quite impressive. It feels quick and snappy. I have not experienced much (if any) lag at all. Although it does get warm on the underside of the keyboard, especially when using the pen to take notes. I imagine there is quite a fair bit of processing going on when you write on the screen in OneNote or something like that. The Flex 5 form factor is phenomenal. I will never go back to a traditional clam shell design ever again. The 2- in - 1 design just allows me to do more with my laptop. No more multiple notebooks or lost notes; all of my ideas in one place. I tend to go for apps which are touch optimised such as ACG Media Player, Xodo PDF Reader and Microsoft Journal to take advantage of the touch interface. It really is very useful to execute commands with your fingers, or digital pen, instead of always having to jump on the track pad or mouse. The placement of the power button is one caveat I have to point out. Its placement is awkward, at best. It is located on the right side of the keyboard, as opposed to its traditional placement on the top right part of the keyboard, which in my opinion, makes better sense. In its actual location, it is fairly easy to turn off the computer screen while performing a multiplicity of routine actions such as lifting the laptop, or switching to tablet \ tent mode. But that aside, this really is stunning value (16GB/ 256GB SSD) for the asking price ( I got this from Amazon for just over $ 600). And Amazon also has great service, just great. A really pleasant company to deal with.
G**N
This is a truly fantastic, but flawed "budget" laptop.
For a lightweight, 2-in-1, powerful laptop for $600, it's a steal: 2-in-1 form factor. 4500U 6 core 16GB of 3200mhz ram Vega graphics Backlit keyboard Fingerprint scanner Free Digital pen USB-C Charger I like it: The 4500U cpu? It's amazing! This budget laptop underdog meets or beats my desktop i7 4790K at any metric. That's a legendary, mainstream flagship, 4/8 gaming processor from 2014. It's astonishing what this budget laptop CPU can do. It powers through web browsing tabs effortlessly and opens zipfiles rapidly. The screen looks really nice for a lower tier laptop. It's IPS so the angle views look great, the colors also seem decent and vivid right out of the box and the brightness is reasonable. Compared to my high end, $1k, IPS HDR, full color gamut gaming monitor, it doesn't look bad at all. The case/body doesn't look budget or feel budget to the touch. It also feels sturdy and solid as you open and close it or type on it. It also has a relatively thin bezel around the screen, giving it a more premium look. The keyboard feels pretty good too. On the laptop scale, I'd call it middle of the road. There are two levels of backlighting. The free digital pen is a neat addition, but I've only begun to play with that. It takes one AAA battery that is also included. (isn't that nice) The speakers, for a laptop, sound good. It does not sound completely tinny and hollow. There is actually a bit of range and clarity and even a hint of bass. They get reasonably loud and don't seem to distort at 100%. Like the keyboard, I'd put these laptop speakers somewhere in the middle of the laptop sound range. While this is by no means a gaming laptop, if you are trying to squeeze as much gaming into the basic laptop budget as you can, this little PC does admirably. It's pretty incredible how well this does with no dedicated video card. It's almost as fast as my 2016 i5 laptop with a GeForce 940MX is for gaming. Just about ~10% slower. With no video card! This is a lot better than any of the Intel UHD620 gaming numbers. Enough so that a whole new class of gaming is actually doable on this "regular" laptop. It does get a little warm with intensive gaming. Under a really heavy load, CPU gets to 70 degrees and spikes up to the 80s. But this is only when you are really pushing the gaming limits. On that note, after 5 minutes of CPUZ stress testing, it sits at 85 degrees. The laptop could get uncomfortable if you actually had it on your lap. Not crazy hot but a bit warm. For less taxing games, it barely breaks a sweat. The fan really isn't all that loud under load either. It can be heard, but that's about it. I use "Open Hardware Monitor" to monitor temps, clock speeds and ram usage. Upgrading the small nvme drive and wifi card looks to be a piece of cake with this unit. Many laptops that give you no access panels have a scare factor in opening up the whole case. This one though, it has a removeable bottom that is almost completely flat and not molded into the sides, as many others are. It makes re-assembly a breeze and chances are you won't break anything or end up with any new creaking sounds. Make sure you have a (tiny) torx bit set if you plan to open it. The ram is soldered in but at least it's 16gb and not just 8. Benchmarks: SSD speed: Max Write: 994MB/sec // Max read: 2.20GB/sec CPUZ benchmark - 489 / 2678 Cinebench 15 - 890 // 54.9 FPS Cinebench 20 - 2245 V-RAY 4.1 - 4990 // 27 Skydiver - 9565 Unigine Superposition - 1715 (default setting) [13 FPS avg] Unigine Valley - 1457 (basic 720p setting) [35 FPS avg] Game FPS: CS:GO [max settings, 1080p] avg 46//low 29 Super Mega Baseball 3 [max settings,1080p] avg 45//low 32 Insurgency [max settings,1080p] avg 51//35 STALKER - SOC [max settings, 1080p] avg 50//low 29 Civilization VI bench [low settings,1080p] avg 58//low 45 Civilization VI - Average turn time: 7.84 seconds (!) Assassin's Creed Oddysey bench[low settings,720p] avg 33//low 17 The Witcher 3 [low settings,720p] avg 35//low 27 What I don't like: -The 256GB SSD is half of what it probably should be and a quarter of what I "need". Being replaced with a 1TB ($110) along with the outdated wifi/BT card ($20). -The memory card slot is the archaic shallow style, 2/3 of an inserted SD card sticks out. -No dedicated volume control on edge of unit. -It has a useless legacy charging port and they do not send that type of charger. So, the power cord is not connected at the corner where it "should" be, it's connected 1/3 of the way down the body at the USB-C port. -One USB-C port and it's occupied by the power cord. -Only 2 full size, USB ports. -In tablet mode, there are no mini rubber feet on the keyboard side so instead, it just sits on the entire face when laid down. Could get scratched easy and it completely blocks the speakers. - The keyboard backlighting, when it's dormant/off, the keyboard does not sense you hovering over it to light the keys back up prior to touching them (like some can). You need to move the mouse/pad or touch a key to get it to light back up. -Waking from sleep mode (so far once), the CPU would not clock back up above 400mhz, all 6 cores. It's like it got stuck in a low power mode. Restarting resolved it but something to watch for if the system acts suddenly anemic. Overall, this is a really good 2-in-1 laptop. It just needs a bigger drive to make it a great budget powerhouse / light gamer. For this price, it's hard to find any deal breaking complaints.
K**E
Does it's job
I had bought this anticipating that I would be using the touch screen function a lot. Needless to say that was definitely not the case. I'm an art major, and so deciding between this and an Ipad was a big decision for me (spoiler alert: get the ipad). Cons: My biggest issue with the laptop would be battery life, and the fact that when you switch into touchscreen mode then the program I use (Adobe Illustrator) will force you into a weird mode that made it impossible to work in. I've also found it difficult to find batteries for the provided stylus and have since lost it (not to mention the attachment given for the stylus isn't the greatest). If you have a drawing tablet like Huion and are a broke art major then this could work out perfectly for you, but for me I found it difficult to even want to draw on the screen (I like big screens). Oh, also I had to use my warranty because the charger for my laptop decided to stop working randomly which left me doing assignments from my phone (I would NOT recommend). Lenovo ended up just sending me a new charger and it's worked well so far. Pros: I can bring this to my classes and get work done easily, plus it's fun to do electronic signatures with a touchscreen haha. I think this would be a good starter laptop and then upgrade when you can. Personally, I think (as an art major) that a laptop like this one is more beneficial than an Ipad due to the file capability and if you have access to things like the Adobe Suite, then you don't totally need an Ipad. TLDR: Battery isn't horrible but my cord did die and Lenovo had to send me a new one. If you're an art major looking at this versus an Ipad, be warned that the batteries for the stylus are tough to find (also lost my stylus lol) but you have more accessibility to certain file types (also USBs and the Adobe Suite). If you solely plan on using this for drawing then I'd recommend just getting an Ipad (cause of Procreate).
M**V
I love this laptop
I was in need of a new laptop because my Macbook Pro was on its last legs. I couldn't justify the expense of a new Mac so I started browsing around and when I read the specs on this laptop, I knew I had to have it. Six hundred bucks for 16 gig of memory, a good keyboard, a touch screen, and a decent amount of processing power? I'm in. I had to wait for a new shipment of these to arrive at Amazon's warehouse. These made the 50 most popular items list in November here on Amazon, so I guess some companies have been buying them at 600 and selling them at 700 or more. (Or they got their own shipments from Lenovo. Who knows?) But when that next shipment came in, I pounced and had my new laptop in a few days. I put the $100 savings toward a 1TB SSD. I cloned the 256G to the new SSD, opened up the case, and swapped the drives. Wasn't too much work and when it powered up, I had four times the disk space that the thing originally came with. (It would be nice if this shipped with some different disk space offerings.) I partitioned the disk into two and put Ubuntu 20 on the second partition. Now it boots into a menu where I can choose between Ubuntu or Windows. Ubuntu does everything I want it to on this laptop (though I haven't found a good solution for implementing the track pad gestures like pinch or stretch.) I don't think the fingerprint reader works, either. But the touchscreen works well on Ubuntu, and I love the keyboard. I switch back and forth. Ubuntu for work and other tasks where Linux is more suitable. Windows is good for some of the games I like. It's a good size, not as small as I expected. One drawback is the screen. Having been used to big bright monitors on my desktop and that Macbook Pro and its retina screen, this laptops screen is comparatively dim. But after a month or more of using it, I no longer see the dimness. So one gets used to it. I guess that and the small SSD size helped get Lenovo to the $700 price point. In the end, I'm okay with that. I'd give it 4.5 stars if possible for the dim screen, but other than that, I love this thing. Runs Windows well, runs Ubuntu well, it's a nice, elegant looking package that's not heavy. And it's a bargain at $700.
N**3
Great laptop for price with a few compromises.
There's already 200+ reviews about how good this laptop is, so I'll tell you what isn't so great about this laptop. I've had the Lenovo for a little over a month and have noticed a few things: 1. Saying the keyboard is a fingerprint magnet is an understatement. I would say my hands are just as oily as everyone else, but the keyboard gets DIRTY after a couple of hours of use. I always keep a little cloth around to wipe it once in a while. 2. The backlight bleed is horrible. If you're going to watch movies on this thing in a dark room, I hope you get used to yellow splotches of light at the top of the screen real quick, or you're going to have a bad time. 3. The fingerprint reader isn't as reliable as you'd hope. Yes, it's extremely fast when it works, but once in a while, mine will stop working altogether. To fix this, I have to go to the device manager and disable then re-enable the fingerprint reader drivers. 4. If you don't use a stand while doing intensive tasks, the laptop gets hot enough to boil water. If you're going to be gaming on the Flex (btw the gaming performance is superb, 50-60 frames on Forza Horizon 5 with med settings at 720p) be sure you use something to elevate the laptop a bit or else the CPU can reach 100+ degrees Celsius. 5. The screen does not get bright enough. Even in brightly lit rooms, I sometimes reach for the brightness up button before I realize it's already maxed. I haven't used it outside yet, but if you ever do be sure you're under an umbrella or something. 6. When watching videos, there's a slight stutter once in a while. Many people have found different ways to fix this problem online, but they don't seem to work for me. 7. The USB ports are extremely tight but will loosen up overtime. 8. The AMD Radeon stickers on the deck of the device aren't straight. Even with all these little nitpicks, this is still the best value $600 laptop available at the moment. I just wished they included a thunderbolt port.
B**U
A nightmare; lasted 39 days...reported Lenovo to the Better Business Bureau and got my money back
Laptop was delivered on 9/21. I was out of town last week and brought it with me to get some work finished (my whole reason for buying a laptop, so I can work while traveling). On 10/30 I powered it on and it appeared to be doing a manufacturer update (not a Windows update) when the screen went black and it made a strange sound, as if it had lost power. I contacted Amazon (50-minute phone call) and we determined that machine was not powering up (tried multiple outlets). The Amazon rep tried to find a power cord that would work with it, but none of the ones he suggested matched my model number. I told him if he didn't know which cord to send me, he needed to speak with Lenovo because I wasn't going to burn out my machine (the voltages all were different) and void the warranty. He then connected me with a Lenovo rep (42-minute phone call), who gave me the name and address of a local authorized repair shop. I told them they have ONE chance to fix this; if it breaks again within the remaining 11 months of warranty I will insist on getting a replacement. So here I am, with annoyed clients and looking at working 18-hour days to get caught up. I'm not happy at all. I also saw from another reviewer's review that the EXACT same thing happened to them, so this is not a one-time occurrence. UPDATE 11/05/2020: As if the computer dying after 39 days wasn't bad enough, when I called Lenovo back to inquire if there was an authorized repair shop closer to me than the one 30 miles away they initially directed me to, that shop wasn't even given as an option! Now they are telling me that I need to go to Illinois (I live in Wisconsin), about 45 miles away!! I'm just imagining driving 60 miles round trip to go to the first shop, only to be told that they aren't authorized to fix it. I hit the ceiling at the contradicting information, and at that point I was told I could bring the machine in to a Best Buy. Why didn't they tell me that the first time??? I am now waiting for them to put a manager on the phone. 50 minutes on the phone with Amazon, 42 minutes on the phone with Lenovo, and 30 minutes (and counting!!) on the phone with Lenovo again. They are doing everything under the sun to prevent me from speaking with a manager, including offering to have a technician pick up my laptop from my home. I am SOOOO frustrated I don't know what to do. UPDATE 11/19/2020: I called Amazon on 11/5/2020, determined to get something done about this. They offered me a partial refund of the product but told me I would have to go to Lenovo for repair. I accepted the partial refund and placed yet another call to Lenovo and read them the riot act. They said they would send a technician to my home to fix the machine, but it would take about three business days. When I called Lenovo back on 11/9/2020 because I hadn't heard from anyone, their story then became that the technician had to wait for the part to come in, which would take five business days. Well, today is 11/19/2020, 10 calendar days later (and certainly more than five business days) and guess what? No word from Lenovo. I called them again. Their story now (because it changes every time I call) is that the part (of course, they couldn't tell me what part it is when I inquired) won't be in until December the 8th!!! I am going to call the Lenovo Corporate Headquarters tomorrow and complain about all this; it's just OUTRAGEOUS. Update to follow. UPDATE 12/12/2020: Trying to learn which offices the corporate executives listed on their website work out of was a colossal waste of time. They won't tell you. I'm going to take a chance and write the CEO, even if it means sending a letter to China. Someone at the top has to know about the incredibly poor customer service they offer. Since 12/8 (the date the part was supposed to come in) has come and gone, I called them again today. New day, new excuse. After being on hold for nearly 15 minutes, the rep informed me that he was "escalating" my claim to a higher level (I've seen other reviews state this and that nothing happened). He also said that the order for my part was put "on hold" for unknown reasons. So I am no closer after 1-1/2 months to getting this resolved than I was the day the laptop died. I am in tears over this. I just can't believe that any company can be so inept. I was told to expect to hear from someone by 12/17, but given their track record, I'm not holding my breath. I simply cannot wait for them anymore. I filed a formal complaint against Lenovo with the Better Business Bureau, then called Amazon and insisted that they make good on this inferior product that I'd be looking at February or March of 2021 to get repaired. They initially offered to connect me with Lenovo, and I told them I wasn't interested in talking to them again. They next offered me another solution that was completely unacceptable and unfair (a restocking fee of $113? Really? Are they going to resell this dead computer to another person?), and the rep could only come up with a weak, "I'm sorry, but that's how it's done" when I asked her to explain why I should be penalized a substantial amount of money. I then insisted on speaking to the person in charge, even though the rep insisted he would tell me the same thing. Finally, I got the resolution I wanted. This computer is going back to Amazon, there is no penalty to me for "restocking." Had Lenovo simply cooperated with me instead of stringing me along and putting my part on hold, this would have had a happy ending. But because they handled this so poorly, giving me a different story each time I called, I will NEVER buy another Lenovo product. Hope it was worth it to them. The End.
E**H
Good laptop for the price
I purchased this laptop from Amazon. The computer has a premium feel even though the case is plastic. I also use a Microsoft Surface Pro 7 with an Intel i5-1035G4 chip (4 cores) and 8GB of RAM. This machine has an AMD Ryzen 4500U chip (6 cores) and 16GB of RAM. Both are current generation chips. As others have pointed out, the box includes a pen. One negative is that there is no storage place for the pen like the more expensive thinkpad models. There is a clip but using it will block off access to some of the slots. Based on Geekbench 4, this machine scored about 10% better than the MSP in multi-core score but MSP scored about 10% better in single-core score than this machine. Although there is a normal round hole for the power supply, the power brick from the box uses USB-C connector. So you cannot use this slot when you are charging the machine. The screen is nice enough to use indoor but likely not bright enough for outside usage. Given that MSP is almost 4k while this is 1080p in resolution, the MSP is better. Nevertheless, for a 14" screen, I think a 1080P screen is sufficient. The Lenovo Vantage software allows you to choice the performance level which affects battery life and how often the fan is on. I really hate fan noise. The machine does activate the fan quite often. However, I learned from a youtube video that when it is on battery power, the fan came on less often. Based on my experiment, this is true. There are minimal bloatwares to uninstall. Although I expect only 12 months warranty, it seems that I have 14 months. There is a fingerprint sensor but I did not use it. The camera works as expected. I have read some complaints about the WiFi chip is not that highest quality. I did not observe any issues with it. There are also come complaints about the RAM soldered on the motherboard. Since I do not plan to do any grade as I think 16GB is sufficient for the next few years, it does not matter to me. This only comes with Windows 10 Home, so no bitlocker to encrypt the drive but one can use open source alternatives. So free. Overall, the only real negative is fan noise but given the price and other positive, I view this a very good product. Edit (Update): After using it for while, I observe that the wifi does not have as good of a range as my MSP. Also the warranty is indeed 1 year. At the beginning, it seems that I had 14 months, I guess the registration took some time to hit the system.
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2 dagen geleden
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