G2 Wifi Gateway Smart Lock for Voice Control, Wi-fi Bridge to TTLock App for Remote Control

I have a few TT Lock products and at first one I bought, was not impressed as you have to buy a hub for gateway access to use remotely. As for products, they work great, this lock was quick and easy to install except for the wire. It did not want to come through the handle and was a little frustrating. I ended up, tying a string and pulling it through slowly. I like the app a lot, very easy to use and navigate once you learn it. I use for interior door and have no issues recognizing my fingerprint. Also, heavy duty handles and feels very sturdy.

We have had this brand of smart lock (this isn’t the original one we bought, it’s a newer version) for our bedroom since 2022 and it has not failed us yet. Excellent investment if you have kids and teens that you want to keep out of your room. As of today (9/9/25), I am changing the batteries for the second time. Leaving a review while I’m here because I forgot how to change the batteries. Definitely worth it.

Search for Catchface locks and a hardware support page before buying this product. If you don’t find it, avoid this lock. It installs easily and works great out of the box, but there is no company to contact when it stops working reliably. I’ve learned the hard way that reliable after-purchase support is crucial for these types of locks. After less than a year of minimal use — only 5-10 days a month — this lock stopped unlocking reliably. The fingerprint would be accepted, but the handle wouldn’t turn (catch on) the opening mechanism. It would open after 3-7 times times, but there was no rhyme or reason. Using the app, which improved significantly during the year that I’ve used it, I submitted a request for support. Unfortunately, the app developer referred me to the manufacturer of the hardware, as the app is not developed by the manufacturer. It’s really unfortunate, because the fingerprint sensor and app are great; however, these types of locks have “clutches” that the fingerprint sensor engages to make the lock unlock, and they seem to be the lowest-quality part in the product. This is the second lock that has had the same problem; this lock replaced an Ultraloq UL1, which exhibited the same behavior, and it’s fingerprint sensor was horrible. At the time, Ultraloq had technical support, which is better than Catchface. I wonder if this manufacturer knows it’s Catchface-branded products are unreliable, hoping that customers replace defective Catchface locks with other brands made by the same company. Churning customers is not ethical, but it would not be the first time it’s happened, and selling on Amazon makes it incredibly easy (and likely very profitable).

Guests had a really hard time with the lock. You have to touch it to wake up, and then enter #s, and hit the "#" to unlock. It also kept resetting to where only up unlocks instead of down. I loved it for personal use. Note: remote unlock and password setting requires a WiFi gateway sold separately. Also, remote unlock requires Bluetooth access to setup so do that before you leave the property.

Not really a need for a photo as it just plugs into a usb wall plug and lights up. It's so light that I have it plugged in behind the dryer and stuck it to the wall. With this Gateway, I am able to unlock the door remotely from work if they kid's fingerprints are not working (for being dirty, wet, etc...) and that makes it really convenient. My mom stopped by recently and I created her a temporary code to get in and it took less than a minute. If you got the door lock and want remote access, I highly recommend this gateway.

I was nervous with this type of technology on the front door but I have to say, this lock works awesome! Easy to install and set up in the app. My concerns were the fingerprints opening the door but it is of great quality and works every time. You can program multiple users for fingerprints, different codes or use the key provided. 5 stars all the way!

When it works it’s great. Too bad you spend more time trying to figure out why it doesn’t auto lock as it should instead of enjoying trouble free time. Also app is not very user friendly. Why can’t someone just make a product that actually works right from the box?

I purchased another lock like this that high reviews and rating. It was junk. Broke after 4 tries. My wife got locked in the bedroom. This was easy to install and works great