Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID, Call waiting Mute, Speed Dial, LCD Display

I looked at all brands, tried out a few, solicited Facebook and LinkedIn for recommendations before finally ponying up the money for this phone. Boy am I glad I did! The phone works great, is very easy to use, sound quality is excellent. I use it almost daily when I am not on the road and the volume control, mute button, dialing, and headset function are all as good if not better than my phone at the office. I strongly recommend this phone to someone who uses a deskphone in a home office at least several times a week. Conference calls are now much easier and higher quality, more difficult to tell that I am not in the office.

On paper and on initial use this phone is excellent for a home office. The quality of the duplex speakerphone is very good, approaching what you would expect for a commercial device, the build is solid, the form factor fine and the volume and sound quality excellent, simply integration with a Plantronics Headset and cradle-lift arm. Here is the problem-it drops calls. The first unit I purchased had this problem within months, and the replacement unit started having the same problem a couple of years later. Not all the time, but enough, and I've twice changed carriers and still having the same issue so I'm certain it's the hardware. I believe if you are a heavy phone user (who else would buy a phone like this?) than some of the components likely "heat up" leading to this issue, as it otherwise seems fairly random as to when it occurs. In any case buyer beware.

Simple: I read the previous reviews. I understand some of them, but ALL of the negatives are personal quirks. Example: 1. I cannot read the display. The display does not flip up--it's flat. 2. Wouldn't work with the lifter. Dummy, you didn't install it right. 3. I could hear background noise. It only costs $150-$200--it's not a $600 Polycom or $1200 system. Get over it. Look, I work 12 hours a day on the phone as a PM. The phone is great. It's simple and it acts like a ~$200 phone. It's not a $1000 phone nor is it the BEST I've ever heard (those do cost $1000 or more) with drop down mics, noise cancellation, etc. I personally have 1 complaint about the whole system: There are a ton of cords. If you are using this at home, it will add some series cords to your desktop. Meaning, 1 power cord, mutiple phone cords, headset and/or blueotooth headset and lifter (those have additional cords). BTW, if you are going to buy a bluetooth headset system (I got the Plantronics headset) = GET LIFTER, YOU NEED IT.

I've had this phone for about a week and it is excellent! The quality, touch/feel of the phone, and even its aesthetic make this a steal at this price. I use the $1000 version of this phone at work and have always liked how natural the full-duplex conversations are with the Polycom phones. This phone has the same technology and in trying this phone with several people on both handsets and speakerphones, they have all said that the sound is clear and natural. A few commented that the microphone does sound a bit softer than might be preferable. My only critique would be that the higher-end Polycom phones come with a combined power/telephone-line cord so you only have to drag one cord across your desk, but instead this phone can accept two lines. If you talk a lot on the phone, especially while on the computer or on teleconferences, this is a must!

Here is my impression of this phone (you will find resemblance to what some folks have already said, as I too have discovered the same strengths/weaknesses). I would actually give the phone a 3.5, as it has good quality, but some of the shortcomings are just too large to justify a 4 or 5: Good Sound Quality - incoming speakerphone quality is not the best I've heard, but acceptable - outgoing quality is terrific - internal amplifier for headset allows good quality headsets to be used without needing an additional amplifier (which would require running the headset through the handset, requiring handset to be off hook when headset is in use) Poor design shortcomings that even cheap phones provide: - no notification of calls missed on caller id - must navigate menus, which to me is unacceptable for a phone of this level, and really impacts the ease of use of this phone - no data port to piggy back a single line to other phones, etc - no backlit display, and poor phone angle (IMHO, there should be the ability to adjust the phone tilt angle) make for poor visual reading of phone Overall, a nice phone that provides good speakerphone quality, a trait that is truly more difficult to find than one would think (I've tried several phones, only to be disappointed time and again). But it also has some obvious shortcomings that need to be addressed to make it more user friendly. If you can deal with the lack of missed call notification (which may be a sticking point for me, only time will tell), this phone will suit you well.

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